Nemertes Research Announces 2010 PilotHouse Awards

Sept. 23, 2010 - PRLog -- Nemertes Research Announces 2010 PilotHouse Awards
IT Decision-Makers Rate Their Technology Providers

New York, NY - Sept. 14, 2010 Nemertes Research recognized 18 Information Technology providers that received top ratings from IT leaders and provided details behind the scores at today's 2010 PilotHouse Awards Webinar.

More than 2,000 IT executives rated their providers and shared details on what they like most and least about them, as part of Nemertes' 2010 Communications & Computing Benchmark. The participants rated their providers on a 1-to-5 scale on value, technology, and customer service in 13 technology areas.

"In several emerging and highly competitive technology markets, these awards demonstrate which providers excel in technology leadership, solid customer service, and compelling value," says Robin Gareiss, Nemertes executive vice president and senior founding partner. "Businesses rely on these ratings as they make vendor-selection decisions because it gives them insight about the experiences of existing customers."

PilotHouse Awards recognized providers that received the highest overall average scores. Some technology segments have both Market Leaders and Market Challengers, a reference to their market presence based on factors such as shipments, revenue, and number of customers. Market Leaders typically are a smaller group of vendors that together comprise a larger overall market presence. Market Challengers typically are a large group of vendors that together comprise a smaller overall market presence.

For the first time, Nemertes is issuing an "Admiral Award," recognizing the company achieving the highest overall score across all categories.

The awards, based on the views and experiences of IT-decision makers, include the following vendors, with their overall score noted:

Nemertes Research 2010 PilotHouse Awards

   * Carrier Ethernet Services
         o Top Provider (Market Leaders): Verizon Business (3.88)
         o Top Provider (Market Challengers): Qwest Communications (3.83)
   * Cloud Computing
         o Top Provider (Market Challengers): IBM (4.20)
   * Data-Center Co-location
         o Top Provider (Market Leaders): AT&T (3.91)
   * IP Contact Centers
         o Top Provider (Market Leaders): Aspect Software (4.03)
         o Top Provider (Market Challengers): Toshiba (4.00)
   * IP Telephony
         o Top Provider (Market Leaders): Cisco Systems Inc. (3.90)
         o Top Provider (Market Challengers): ShoreTel Inc. (4.22)
   * MPLS Services
         o Top Provider (Market Leaders): Verizon Business (3.73)
         o Top Provider (Market Challengers): Sprint Nextel (3.96)
   * Security as a Service
         o Top Provider (Market Leaders): Google (Postini) (4.29)
         o Top Provider (Market Challengers): Cisco Systems (4.00)
   * Servers for Virtualization
         o Top Provider (Market Leaders): Hewlett-Packard (4.04)
         o Top Provider (Market Challengers): Cisco Systems (3.94)
   * Sustainability
         o Top Provider (Market Leaders): Cisco Systems
           (No scores for this award. It represents the most strategic vendor for sustainability initiatives.)
   * Unified Communications
         o Top Provider (Market Leaders): Cisco Systems (3.98)
         o Top Provider (Market Challengers): Mitel Networks (3.64)
   * Virtual Desktops
         o Top Provider (Market Leaders): VMware (4.04)
         o Top Provider (Market Challengers): Oracle (4.08)
   * WAN Optimization
         o Top Provider (Market Leaders): Blue Coat Systems (3.99)
         o Top Provider (Market Challengers): F5 Networks (3.82)
   * Wireless LANs
         o Top Provider (Market Leaders): Aruba Networks (4.03)
         o Top Provider (Market Challengers): NETGEAR (3.79)
   * Admiral Award
         o Google (4.29)

About the PilotHouse Awards

Nemertes' PilotHouse Award program recognizes companies in a variety of technology markets for demonstrating outstanding achievement and superior performance in areas such as technological innovation, customer and technical service, and value.

PilotHouse Awards are based 100% on the experiences of IT-decision makers. No vendors sponsor this research.

For additional information on the PilotHouse Awards, visit http://www.nemertes.com/nemertes_research_2010_pilothouse...

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About Nemertes Research

Nemertes Research is a research-advisory firm that specializes in analyzing and quantifying the business value of emerging technologies. You can learn more about Nemertes Research at our Website www.nemertes.com.