Ford LINCOLN of Franklin Announces Lincoln is taking the Idea of Customer Service to a New Level!

April 25, 2012 - PRLog -- Besides unveiling the production 2013 Lincoln MKZ, the first vehicle to result from the division’s new found “independence,” the New York Auto Show served as a venue for Ford to discuss its planned “Lincoln Experience.”

One of the biggest thrusts is really taking the idea of customer service to a new level, so initiatives such as the Lincoln Academy are underway, designed to fundamentally change the way in which Lincoln representatives work with clients. In order to do that, Lincoln is going outside traditional channels, tapping into resources like Les Clef’s D’Or (prounced clay dore or literally translated golden keys), to help train staff in new and unique ways when it comes to customer service.

Les Clef’s D’Or is an association of international concierges of major hotels, considered a benchmark for service in the hospitality industry. “This is a long-term commitment to culture change and client service,” remarked Lincoln Sales and Service manager Kevin Cour, during Lincoln’s press conference,” it [will] allow us to enable our dealerships to have the skills and abilities to listen and offer a high degree of hospitality you would find in a five-star hotel.”

Other initiatives designed to enhance the customer experience include 24-hour “expanded” test drives, celebration of vehicle ownership (such as a detail, clean and service on the anniversary of the purchase date by the customer), enhanced delivery services and even an online 24 hour concierge that enables customers to contact Lincoln representatives at their convenience.

About Ford LINCOLN of Franklin

Ford LINCOLN of Franklin wants to be your only choice when it comes to Ford LINCOLN sales and service in Franklin, Nashville and Middle Tennessee.

At Ford LINCOLN of Franklin we strive for 100% customer satisfaction. Anything you need, we are here to help. Our Ford LINCOLN of Franklin internet staff is available Monday through Saturday 8 a.m. to 8 p.m. Simply contact us with any question, comments or concerns you may have. You may also call during the same hours to speak with a manager or sales representative.

Ford LINCOLN of Franklin has a great selection of New and Pre-owned Cars , whether it is a Ford or LINCOLN, we have a great vehicle for you. Come visit our large selection of new cars and used cars, or visit our user friendly online inventory for our great deals and offers . We proudly service the surrounding areas around Franklin, Tennessee like Brentwood, Nashville, Madison, Antioch, Franklin, Brentwood, Murfreesboro, Clarksville and Dickson.  Whether you are looking to buy a new car or a used car we have the right vehicle for you.

Need to schedule service ? No problem! Just click here and fill out the required fields and one of our service coordinators will get you set up! Recently in a fender-bender or more serious car accident? We've got you covered there as well. Our collision center will have your car looking like new in no time! We make ordering parts for your car easy as well. Simply click here to order any parts you may need and we will do everything we can to get your items fast and efficiently. Ford of Franklin can help you get what you need.

Thank you for considering Ford LINCOLN of Franklin as your Ford / LINCOLN Dealer in Tennessee. We look forward to meeting you!

Contact Information
Ford LINCOLN of Franklin
1129 Murfreesboro Rd
Franklin, TN 37064

www.fordlincolnoffranklin.com

Sales: (888) 774-3769
Service: (888) 433-0436
Parts: (888) 559-1764

Hours
Sales
Monday: 8:00am - 8:00pm
Tuesday: 8:00am - 8:00pm
Wednesday: 8:00am - 8:00pm
Thursday: 8:00am - 8:00pm
Friday: 8:00am - 8:00pm
Saturday: 8:00am - 8:00pm
Sunday: Closed

Service and Parts
Monday: 7:00am - 6:00pm
Tuesday: 7:00am - 6:00pm
Wednesday: 7:00am - 6:00pm
Thursday: 7:00am - 6:00pm
Friday: 7:00am - 6:00pm
Saturday: 7:00am - 2:00pm
Sunday: CLOSED