All About Business St. Louis Enters to Win Best Customer Service Award

Dec. 27, 2012 - PRLog -- All About Business St. Louis has entered to win Small Business Monthly’s Best Customer Service Award. AAB produces marketing videos that feature local businesses in the Saint Louis area that air Sunday mornings at 9 am on ABC 30. This award would solidify AAB’s mission to provide excellent service and outstanding work to all their clients. AAB has received its share of praise from their clients and is able to track their record with what they call a Net Promoter Score, a survey each client is asked to fill out at the completion of the project. AAB is reaching out to their clients through testimonials and social media to qualify their nomination.

“We wanted to create a product that adds value to our client’s current business. The professionally produced videos we are able to shoot not only create awareness of the client’s business but the versatility video provides allows for a great return on investment that the clients can really benefit from,” states Amanda Aschinger, owner of AAB.

All About Business approaches every client with a professional attitude and a genuine interest in their company, this understanding helps to create the best segment possible.  “The team at All About Business took time really getting to know our business and what we stood for. They were able to develop a clear direction for our segment that made us stand out from the competition. The producers were very knowledgeable and professional in their approach, they made all the brokers in our office feel comfortable on camera and eased any concerns they were having,” says William Behr, president of Insurance Source Inc.

Their other clients would agree. The results from the surveys are outstanding with an above 9 score on every category. The survey asks such questions as likelihood of referral, individualization of service, value of service and overall satisfaction. This has lead to repeat clients.

“My new customer loved the format of the show. She told me that being able to see how I interact in the field and the ability to see the quality of the properties really made the decision for her. With this one close I was able to easily cover the cost of the first video, doing a second spotlight is a no brainer.”- Joe Ord, Amoso Properties.

Taking home the prize for the Best Customer Service award for AAB would mean that all the hard work and client satisfaction they have accomplished has really paid off. To nominate AAB for the award send your submission to info@sbmon.com.

All About Business St. Louis television segments can be seen every Sunday morning at 9 am on ABC30 or on their website at www.allaboutbusinesstv.com.