IT Helpdesk Software by DeskCenter USA Inc.

Dec. 29, 2012 - PRLog -- DeskCenter Helpdesk not only supports the registration of requests or issues, but also helps to manage attached files and work processes. Additionally, it tracks cost and time expenditures for tickets and associates them with the appropriate cost centers.

Helpdesk by DeskCenter USA Inc.

DeskCenter Helpdesk ensures a good documentation of your internal workflows and helps you to evaluate and stay in compliance with defined processes. At the same time, it is a perfect tool for support and control. All information about employees and assets can be accessed directly. DeskCenter Helpdesk detects service queries of users and supports the creation of trouble tickets for the service staff. Recurring events can also be handled effectively.

In order to increase the support performance, all departments involved can be integrated into the process chain. It helps the team follow the appropriate workflows and processes and provides the information needed to improve support effectiveness and desktop portfolio management.

To learn more about Helpdesk and IT Management Solutions by DeskCenter join up for a free webcast or request an individual demo.  For an invitation call 516 442-1508 or email to info@deskcenterusa.com. Visit deskcenter.com for a free download.

Webcast Dates for January 2013

January 11   12:00 pm – 1:00 pm EST
January 14   12:00 pm – 1:00 pm EST
January 18   11:00 am – 12:00 pm EST
January 24   11:00 am – 12:00 pm EST

Ideally, the Helpdesk should be used in combination with DeskCenter Realtime System Management (http://www.deskcenter.com/en-US/Produkte/deskcentermanage...), which offers a wide variety of useful remote functions. DeskCenter Service Calendar (http://www.deskcenter.com/en-US/Produkte/deskcentermanage...) is another valuable extension for the Helpdesk. Using this, you can assign the appointments of your service staff directly to the associated Helpdesk tickets.

With the DeskCenter Helpdesk solution you not only solve problems, you also can evaluate the work performed by the support team. For that purpose, you can evaluate processes and appointments.

DeskCenter USA Inc.
www.deskcenter.com
info@deskcenterusa.com
Phone 516 442-1508 l Fax 516 442-0282
309 West Park Avenue Long Beach, NY 11561

About DeskCenter® USA Inc.
The DeskCenter® USA is a global software company. The leading technology platform "DeskCenter® Management Suite has all requirements for complete IT service management. This includes IT Asset Management, License Management, Software Deployment and OS Deployment as well as reporting, a User Help Desk and an extensive Real Time System Management. With an attractive partner program, the product is the ideal solution for system houses and system integrators who want to offer innovative managed services. This rapidly growing company has more than 1,200 customers including Kraft, Volkswagen, Lufthansa AirPlus and PricewaterhouseCoopers. The award-winning software company is best known for its outstanding customer support, its pricing structures and the inclusion of its customers in the development.