What is the Nissan Owner First Award of Excellence?

COOKEVILLE, Tenn. - May 31, 2013 - PRLog -- The Nissan Owner First Award of Excellence is the highest award presented by Nissan North America to Nissan Dealers. This award recognized Nissan's top Dealers from across the nation who were able to meet the high standards of achievement for the Owner First Award of Excellence. It recognizes those Dealerships that embody the philosophy and vision for Nissan Owner First Award of Excellence and endeavor to provide our customers with an outstanding ownership experience; from the showroom through every aspect of the dealership. Basically, putting our owners first. Nissan of Cookeville is the proud recipient of this award, the first time and under new management, for 2013.

Scores for Dealerships were measured on a multitude of criteria including Nissan's Owner First survey, which was sent to each of our customers following the purchase of a new Nissan vehicle or service on their current Nissan.

The Nissan Owner First Award of Excellence dealers are recognized for consistently living up to the high standards of excellence. Nissan awarded only 4 dealers in the area out of more than 50 from Tennessee to Kentucky.

Michael Rezi, Owner and General Manager of Nissan of Cookeville, shares his team’s commitment to customer satisfaction and how they have changed the lives of many while achieving the “Nissan Owner First Award of Excellence”.

“Nissan of Cookeville has been in the area for almost 25 years and it has never won or been considered for any awards that we are aware of. In only 11 months we were able to elevate the customer service standards and sell more vehicles in 11 months than sold in 2010 and 2011 combined winning this award.  We had the highest year over year increase, our customer satisfaction is in the top of the nation, now have awesome Google reviews and all our employees love working here. Most of them purchased new cars, homes, or got married because of the optimism surrounding out dealership.”

“It also feels very good knowing we have helped so many people along the way.”

·         We helped a customer with terminal cancer buy his last car and upgrade  from his previous one so his wife could have a better car when he is no longer around.

·         We sold a vehicle to a young couple, a few weeks later the husband lost his job and I bought the car back from them.

·         We helped people with challenged credit that no other dealer could help.

·         We have delivered cars as far away as San Francisco.

·         We helped people get their very first car.

“And I have dozens more of these examples.”

“Most importantly, I had 4 families move from Nashville to here and I am responsible for them. It gives me pure joy see how their lives have improved and they feel good about having trusted me to make the move.  2 of them are buying homes and the other 2 bought 4 new vehicles in the last year. The same goes for all of my employees.”

“I am 30 years old, I have never been a General Manager before, let alone one the owners of Nissan of Cookeville, I am so proud that my team and I were able to accomplish all of this in 11 months.”

About Nissan of Cookeville (http://www.nissanofcookeville.com/index.htm)

Welcome to Nissan of Cookeville, located at 501 Neal Street in Cookeville, TN. Serving Cookeville, Crosville, Lebanon, Livingston, Murfreesboro and Carthage, we're dedicated to exceeding our customer's expectations every day of the year.

Nissan of Cookeville welcomes you to come and shop the area's largest selection of new Nissans  and extensive pre-owned selection. We'll buy your vehicle even if you don't buy from us. Our sales staff will patiently work with you to select the best car, truck or SUV at the best price to fit your particular needs.

You can easily schedule a service appointment on our website or feel free to call us and we'll be happy to take care of you. Our parts and service department is ready to help with any maintenance or service needs that you may have. We also have Nissan rental cars available in case you're only here for a short time.  

Nissan of Cookeville is proud to share our One to One Rewards Program :

It's our way of rewarding our best customers...YOU!

No Cost!

Earn points for service work!

Preloaded with sales and service points!

Earn even more points with Rewards+Plus online shopping!

One Point=One Dollar!

Spend points for service or sales back here at our dealership!

Personal website to track points and shop Rewards+Plus!

Only 1 account per household necessary!

If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you.

Contact Information

Nissan of Cookeville (http://www.nissanofcookeville.com/index.htm)

501 Neal Street

Cookeville, TN 38501

Sales: (888) 471-8099

Service: (888) 810-8041

Parts: (888) 810-8041

Sales Hours

Monday - Saturday: 9:00am -8:00pm

Sunday: CLOSED

Service and Parts Hours

Monday – Friday: 7:30am -5:30pm

Saturday: 7:30am -2:00pm

Sunday: Closed