WG Live Chat Software to Increase Website Conversion

CHICAGO - June 17, 2013 - PRLog -- LiveAdmins unveils WG Live Chat Software for online retailers that wish to increase revenue streams and customer satisfaction. The software is cost-effective and leaves a lasting impression on visitors. It provides highly-customized live chat sales and customer support solutions for businesses across a wide range of industries.

Chicago, U.S.A. (LiveAdmins) 13 June 2013- LiveAdmins, the pioneer and industry leader in Live Chat Services, initiated the WG Live Chat Software in December 2009. WG Live Chat Software was launched because off-the-shelf solutions were inadequately providing Live Chat solutions. Off-the-shelf software’s did not take into consideration practical business needs. It created a hindrance in allowing LiveAdmins to provide its WebGreeter® service. The result was software that works for a multitude of business models and is modeled according to varying service delivery strategies.

WG Live Chat Software bridges the gap between online businesses and website visitors by delivering customer service support in real-time. Prior to launching the innovative solution, e-retailers were unable to yield desired results they sought from live chat technology. Chat representatives were unavailable to interact with visitors when they visited the website. WG Live Chat Software tackled this problem by providing pre-sales and after-sales support around the clock. Visitors will now receive instantaneous response during office hours and after-hours.

LiveAdmins caters to clients that wish to expand their online business around the world. E-retailers can now reap the benefits of having international resources from varying time zones that facilitates their expansion into newer markets. Multilingual chat representatives are appointed to resolve customer support issues. They can live chat in a number of languages including English, Spanish, German, French and Arabic.

WG Live Chat Software enables all operators to provide customer service support to multiple chats at a time. Customer service is delivered without any delays on a 24/7 basis. It also increases productivity in a cost-effective manner while eliminating the waiting time expected when contacting a company representative through traditional communication methods.

WG Live Chat Software has QA and Live Training feature. Managers can monitor chat conversations in real-time. They can improve the quality of the chat session by sending useful messages to agents without the visitor’s comprehension. Supervisors can also take over chats to show new chat support reps how Live Chat is professionally carried out. This method will assure quality of live chat and prevent service mistakes.

LiveAdmins is confident that WG Live Chat Software will increase the chances of retaining and converting customers. They ensure online businesses that their business website will become capable of fulfilling all kinds of customer service support requests in various languages and across different time zones.

About WG Live Chat Software

WG Live Chat Software delivers real-time business solutions for a variety of online businesses. It is designed to deliver customer service and increase conversion. If you are interested to learn about our pricing, please visit http://www.wglivechatsoftware.com

Media Contact
Aamir Yousafi
+971.4.423.2624
Aamir@LiveAdmins.ae