Telecoms Dealer Channels create new revenue streams with Call Centres using salestar connect

LONDON - July 16, 2013 - PRLog -- salestar connect, software provider for the telecommunications and cellular industry provides a comprehensive call centre software solution. With over a decade of experience and present in many countries around the world, salestar connect is considered the UK and Ireland’s leading telecom software solution for the dealer channel.

Delivering solutions to Network Operators, Service Providers, SIM Card Distributors, Franchises, Master Dealer Agents, Dealers, Retailers and more, salestar connect has spent the last decade perfecting their offerings. The Call Centre software solution is evidence of that according to Chief Solutions Officer Deen Ossman, “The call centre is a vital part of any telecommunications business which is why we created a solution that encompassed all the telecom-specific functions needed to run one and to increase opportunities to sell and market to customers.” Of course the customer is central too, and the system was designed to create a consistent service and an excellent customer experience for them.

Some of the main benefits of the Call Centre solution are:

·         All actions are carried out in real-time resulting in better CRM and decisions made with the latest information.

·         Set up offers with automatic profit on deals calculated instantly. Commissions are also calculated in real time.

·         Easily follow up renewals/upgrades with inbuilt reminders and alerts.

·         Online Credit Checks, Network Activations, IMEI tracking within the system means that there is no double entry and actions are easy to monitor.

·         Create Marketing Campaigns with comprehensive information and execute them optimally using inbound/outbound methods.

·         Manage the entire lead life-cycle: lead generation, prioritisation, sale, and follow-up

·         Record all calls with customers for more in depth CRM

·         Access information on phone & activation histories, contracts & service entitlements, service levels, & warranties

·         Manage the repair and returns process with billing and shipping included

·         Analytics and Reports

The Call Centre software solution can be fully integrated into all other dealer management systems that are provided with salestar connect. This means that clients can grow their sales platforms one step at a time with the scalable solution, for example Retail EPOS systems, corporate B2B software and e-commerce systems are all available with complete CRM, Finance and Billing systems included in a single database.

Find out more about salestar connect at http://www.salestar.co.uk OR

         http://www.linkedin.com/company/salestarconnect

Editors Notes
salestar connect is the UK’s leading software solution for the Telecom and Cellular Dealer Channel, delivering best-of-breed business management solutions with telecom specific functionalities such as IMEI Tracking, Activation Wizards, Commission Management, Air Time Distribution and Price Book management to Network Carriers, Service Providers, Distributors, Dealer Management, Dealer Master Agents, Retailers, and Dealers for 10+ years.

Media Contact  

Carlene Ahangama

Marketing Copywriter

+44 (0) 208 123 8720

carlene@programus.co.uk

Company Information

Deen Ossman

Chief Solutions Officer

+44 (0) 20 8875 0111

deen@salestar.co.uk