CallText Announces Its Next Generation Smart Live Chat for Ecommerce Merchants.

Oct. 7, 2013 - PRLog -- CallText is developing an all-new web based live chat with smart auto responding for ecommerce websites for online merchants. Smart live chat revolutionizes online customer service because shoppers can contact and converse with the seller with a simple link regarding general inquiries directly to their phone via texting.

To enable online merchants selling products to answer inquiries about items displayed on their ecommerce site, CallText developed a smart live chat specifically made for ecommerce owners to respond to customer inquires automatically in realtime.

In the past, communication channels centered around telephone calls and email exchanges. However, all these channels are proving themselves to be less effective as it requires the shopper to wait for a response from busy ecommerce owners. This shift in attention to call, email, tweet or Facebook message the seller has discouraged many shoppers, especially those who are shopping with a sense of heavy urgency to buy yet can only interact with customer service via a phone call.

When an inquiry comes to an online shopper's mind, that shopper can just click a single designated URL and get answered by the seller right then and there and the sellers do not have to be tied to a stationary computer.

Sellers and e-commerce site owners can start chatting via their smartphone immediately and they they are free to roam anywhere. Moreover, there is no upfront installation of software on their ecommerce site. They can register to CallText and get their own unique URL to be embedded to their e-commerce shop.

Upon successfully adding the link, it can be placed anywhere on the ecommerce site and will be visible to shoppers right away.  CallText smart live chat for ecommerce is compatible with most popular browsers (Firefox, Chrome, and Internet Explorer 9). Handicraft sellers, indie sellers, and online merchants can reply to incoming customer chats from their own personal smartphones and don't need a special software but rather works in the cloud and can be accessed anywhere.

About CallText
CallText (http://www.calltext.co/pages/commerce) is a smart live chat tool for ecommerce websites. It helps online shoppers and e-business owners communicate directly to their phones. Because it is real-time, easy and convenient for both customers and sellers, transactions are completed easily and more sales are made.