Dial800 Announces Appointment of Richards to Chairman, Diorio to CEO

LOS ANGELES - Jan. 9, 2014 - PRLog -- Dial800, the leader in call routing and call tracking for direct marketers, announced today that Scott Richards has been named Chairman. James Diorio, company COO, has been selected to assume the role of CEO. The executives have led the company through an unprecedented period of growth that has resulted in Dial800 being named to the Inc. 5000 for three straight years.

Richards, who has served as CEO since 1996, will focus on Dial800's broader strategic plan while he continues to pursue joint ventures and relationships such as the one recently announced with CoreMedia Systems. "This role will allow me to focus on pursuing innovation and relationships that will help foster growth and opportunites for our clients -- which remains our total focus," remarked Richards.

Diorio, who has been running Dial800's day-to-day operations since 2008, will be focused on ensuring the company continues to perfect its call routing and call tracking offerings, bolstered by a bank of 50,000 toll free numbers. He has been the primary architect of a proactive customer service offering the company calls "Concierge." "James assuming the role of CEO is a natural and deserving succession," Richards declared, "This formalizes the effective partnership we've maintained for years and simply makes sense."

About Dial800: Everyone wins. Marketers sell more product. Media buyers buy more media. Call centers answer more calls. Fulfillment ships more boxes. The optimization suite from Dial800 promotes collaboration and transparency. Advertisers get more inbound calls, are able to route them more effectively and understand exactly why consumers buy. To learn more go to http://www.Dial800.com.