Web 4.0 – Improving Customer Relation With Business Process Optimization

March 8, 2007 - PRLog -- In 2005 there were an estimated number of one billion people using the internet. This number is growing by the hour, primarily due to entertainment portals like YouTube or Second Life and business networks like LinkedIn, XING, Ecademy and alike. This number is expected to have doubled by 2011.

Most businesses neglect the fact that this heavily increasing number of web users will not stay put in using these portals but will eventually end up doing business over the internet one way or the other.

The consequences of this process can be seen in everyday business all over the world: in some cases, responses for inquiries and replies to support requests take weeks. Customer satisfaction is still foreign to a high percentage of online businesses.

As a result, the customer is going back to the department store around the corner willing to pay the extra amount of money only to receive the service, support and customer relations. The paradox is that the same value of service could be offered by web-based companies at few extra costs.

Deutsche Webdesign has developed systems which help businesses to take care of the increasing need for support while making companies able to channel incoming inquiries and support requests inside their organization with no extra costs for third-party software because almost all systems are web-based.

For more information visit www.deutsche-webdesign.com/web40

Website: www.deutsche-webdesign.com