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Follow on Google News | RCC provides a state of the art service to Chrysler GroupBeing known for Automotive Best Practice, Raya Contact Center was entrusted by Chrysler Group to provide call center services 24/7 for their prestigious brands including: Chrysler, Dodge and Jeep.
By: Raya Contact Center In addition, Chrysler Group has extended the scope of their operations with RCC to support its Jeep Inspection Campaign. Jeep is providing its customers with free inspection for their cars for the models of 1993-2001. It is also offering discounts and guarantees when the customer changes some of the components of the car. Call center agents will handle the Jeep Ad Response Campaign including setting appointments for the service centers and Campaign management activities. John J. Stech Chrysler Group's CEO said, "The establishment of a Call Center for Chrysler, Jeep and Dodge in Egypt is an essential aspect of our on-going customer relationship management program. Raya Contact Center has been very responsive in meeting our needs and we are constantly looking at new ways to enhance the level of services offered by our sales and service network." RCC is continuously proving its high expertise in delivering call center services to the automotive industry to Chrysler Group as it had exceeded their expectations in the on-going project with Mercedes Benz: one of a wide variety of impressive brands offered by Chrysler Group. # # # From Egypt – The Smart-Shoring Destination – Raya Contact Center (RCC) emerged to act as your right Business Process Outsourcing (BPO) partner, and offer you full scope of outsourced contact center services that boost customer interaction with greater cost efficiency and risk mitigation. RCC's state-of- the-art call center facility has a capacity of 850 seats that are occupied by more than 1,400 multilingual ICSA internationally certified agents. RCC – currently seeking COPC certification – provides its specialized services and industry best practices in the Middle Eastern region, USA, Canada, UK and Europe to Global Fortune 500 clients including Microsoft, Intel, CISCO, Vodafone, Dell, McDonald’s, HTC, P&G, Coca Cola, Unilever, General Motors, Barclays Bank & many others. Website: www.rayacontactcenter.com End
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