Step to Call Center Introduces New Resources for Call Center Management and Implementation

Aug. 25, 2008 - PRLog -- Along with its newly designed website, Step To Call Center launched several new features and resources for call center businesses. The company’s website,  http://www.SteptoCallCenter.com , is now featuring a comprehensive call center directory and call center articles database, where call center experts share their knowledge.

The new resources are designed to complement the company’s existing Step to Call Center Kits, which contains relevant information those in or wishing to enter the call center industry. These documents include a complete call center plan that can be modified to fit the consumer’s needs, a detailed list of contacts for the necessary resources and solutions to start and manage a call center, and a sample business plan.

Hani Masgidi, founder of Step to Call Center, states, “The documents and resources on our website are a valuable tool for a wide variety of customers: the ambitious call center agents and supervisors who wish to advance their careers to a managerial position, or consultants tasked with the job of expanding and improving their call center, and even businesses wishing to improve customer service through the establishment of a call center.”

Step to Call Center’s goal is to facilitate the entry of entrepreneurs into the call center industry and to enhance service for existing call center businesses.