Uniglobe select ACT! By Sage India to improve Customer Contact Experience & Sales Management Process

June 18, 2009 - PRLog -- Uniglobe selects ACT! By Sage India to improve Customer Contact Experience and Sales Management Process


New Delhi – June 18th, 2009 Sage India, today announced that Uniglobe Air Travel Bureau, a global travel network organization offering a full range of travel management services in corporate and leisure travel, has selected ACT! By Sage CRM solution to improve upon its customer contact and sales management process.

•   Centralize Contact and Customer Information for easy access
•   Provide customer with relevant travel information when needed
•   Keep track of sales leads from start to close to achieve greater sales conversions
•   Enhance customer experience in tune with company’s mantra of adding strategic value to its customers


Established in 1962 Uniglobe Air Travel Bureau is the largest franchise of Uniglobe Travel International in India. The team at Air Travel Bureau (ATB) was evaluating a CRM solution to automate its customer facing processes of sales and marketing with the core objective of improving sales revenues and customer contact experience. The team evaluated a number of leading CRM applications before choosing ACT!.

ACT! will be used by over thirty sales and marketing professionals of Uniglobe Air Travel Bureau to:

•   Keep track of customer enquires
•   Send apt marketing newsletters to prospects and customers
•   Analyze Marketing ROI
•   Maintain fruitful relationships with customers

Saurabh Narain, Director, Air Travel Bureau, stated: “We were looking for a solution that could assist us in tracking detailed contact information including notes, history, customer communication and sales opportunities all tied to our potential and existing customers for a complete integrated view. Also, we were looking for a mass mailing tool that could send personalized newsletters to our customers, giving us complete analysis on the success rate of the campaign. ACT! along with Swiftpage- Mass Mail Tool met our requirements perfectly”. He also mentioned ACT! has the best user friendly features which is one of the reasons why we chose ACT!    

“ACT! by Sage is the #1 selling contact and customer management solution used effectively by more than 2.8 million users and over 43,000 additional corporate customers, including individual professionals, small business owners, corporate teams, and anyone who regularly works with contacts. ACT! by Sage Premium is  specifically designed to benefit larger teams of users with increased data sharing capabilities, group scheduling functionality, advanced opportunity tracking and customization capabilities, robust dashboards and reports, and multiple security levels,” stated, Thomas Abraham, Managing Director, Sage India  
ACT! By Sage comes with powerful customer management features including:

*   Centralize critical customer information
*   Manage Contacts at the Company/Account level for a complete customer view
*   Utilize Contact and Company Notes and History to track every relationship detail
*   Organize Contacts into Groups based on key actionable criteria
*   Seamlessly integrate ACT! and Microsoft Outlook e-mail, saving you time while allowing you to track vital information on your ACT! Contact Record
*   Track all customer communications whether they are paper or e-mail
*   Stay on top of your schedule and prioritize tasks so you are productive
*   Forecast and track Sales Opportunities for an improved bottom line
*   Access and report on critical information quickly and easily
*   Customize ACT! and capture data unique to your business for more insightful business decisions
*   Meet the needs of your workgroup or team of users sharing data
*   Send personalized mail communications through add on tools like Swiftpage


About Uniglobe Air Travel Bureau

UNIGLOBE Air Travel Bureau, a global travel network organization, offers a full range of travel management services in both corporate and leisure travel. Established in 1962, Uniglobe ATB have a proven track record of stability, experience and delivering on promise. Their  philosophy is to focus on offering a comprehensive and extensive range of services which deliver strategic value, innovative technology and true travel consulting.
UNIGLOBE Air Travel Bureau through their scope, sophistication of size and the deeper accountability coupled with more responsive service of independent, hands on ownership provide customers an experience of optimum cost-containment without compromising on the highest level of professionalized services.

About Sage India
Sage has over 1000 customers in India for its CRM, ERP, Payroll and HRMS products across industries like, Trading & Distribution, Manufacturing, Services, IT/ITES, Financial Services, Media, Travel and Hospitality.

To know more about Act! By Sage please visit http://www.sagesoftware.co.in/Customer-Relationship-Manag...

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Sage Software India (P) Ltd is a subsidiary of The Sage Group plc, a leading international supplier of business management software solutions and related products and services for small to mid-sized businesses.