Prestige Network is one of first language services companies to achieve new ISO standard 9001:2008

June 19, 2009 - PRLog -- Thatcham-based language services company Prestige Network has become one of the first companies in the UK to be awarded the new ISO standard certification – the nationally recognised accreditation ISO 9001:2008 for its comprehensive Quality Control Management System, which incorporates all aspects of its operations.

The new standard is more comprehensive than the old ISO 9001 which it replaces – it now monitors how effective quality controls are, rather than just that they are in place.

Shawn Khorassani, Business Development Director at Prestige Network, said: "We are thrilled to be amongst the first to be awarded this new standard certification. From a management point of view, this ISO certification is a lot more useful than the old one - it shows us that our quality controls are effective.”

One of the key findings from the ISO 9001:2008 audit of Prestige Network shows that customer satisfaction (monitored via surveys) is now at 92%.

Mr Khorassani said: “The ISO 9001:2008 confirms that every single procedure of Prestige Network's operations, from linguist recruitment to appropriate invoicing, is quality checked – it ensures a professional service to all of our customers and suppliers. We have a very high customer satisfaction level, which also shows that our quality controls are working.

“The achievement of this new certification illustrates that we have started 2009 as we intend to carry on. It shows that we are efficient and resourceful and that we provide a very high professional service, both from a financial and efficient perspective.”

The certificate has been awarded by BM TRADA, a UKAS accredited certification body.
A spokesperson said: “There is a transition period for all existing ISO certified companies to transfer to the new version of the  standard. Prestige Network is one of the first language services companies in the UK to achieve this new standard.

“The Quality Management Standard has clearly become embedded within Prestige Network’s business. Staff are very committed and passionate about their work, which is reflected in a high level of customer satisfaction. The company is to be commended on its efforts.”

Prestige Network can be contacted on 0870 770 5260.

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Prestige Network provides managed language services in ALL languages to public and commercial sector. Any time, anywhere, any language.