BenchmarkPortal Launches www.calltalk.tv on July 22nd at 10am/ 1pm Est

July 21, 2009 - PRLog -- BenchmarkPortal Launches www.calltalk.tv on July 22nd at 10AM PST/ 1PM EST

BenchmarkPortal the leaders in Call Center Certification and Benchmarking would like to announce the first ever online Call Center radio show CallTalk. This will be a fully interactive forum for listeners to speak with industry leaders about current issues in the call center environment which is hosted by BenchmarkPortal. We will offer this service without the participation of vendors so that topics will be free from their influence and guided by the listeners. Please join us tomorrow July 22nd at 10am PST/ 1pm EST at www.calltalk.tv

This will make it a fun and exciting on-line program for education and learning, for the customer service industry. This bi-weekly show, broadcast directly over the Internet to your desktop, covers informative and educational topics impacting the call center and customer service today.

Instructors:
Bruce Belfiore Senior Research Executive Years Experience: 18
Education:
Bruce holds an A.B. degree from Harvard College, a J.D degree from Harvard Law School, and an MBA degree from Harvard Business School, where he also attended the HBS Entrepreneur's Tool Kit program in 2000.
Bio:
Bruce Belfiore is Chairman of BenchmarkPortal, Inc., which provides best practices information to the customer contact industry worldwide. Bruce holds both U.S. and European nationality, and has divided his career between North America and Europe, and has fulfilled work assignments in Asia and Africa. He worked with Chemical Bank (later merged with Chase Manhattan Bank) in New York and Milan, Italy, as well as with the Credit Suisse First Boston group in New York and London, where he specialized in mergers and acquisitions.

Dru Phelps Years Experience: 20
Education: Dru has received the following education: Adjunct MBA Faculty member and published at the University of Phoenix, Master of Science in Systems Mgt. at the University of Southern California, B. S. from Purdue University, distinguished alumni in Industrial Engineering, Organizational Leadership
Bio:
Dru Phelps, Vice President of Certification shares with you 20 years of pragmatic expertise in customer service, quality management systems and performance engineering. Currently, Dru leads the certification of specialist in the methodology and measurement with thousands of peer groups with BenchmarkPortal. Her experience includes quantifiable assessments to process assimilation within the industries of finance, utilities, banking, and hospitality; specializing in Human Resources, Business Strategy, and Sales/Service/Support in validation of Certified Centers of Excellence. As consultant, manager, speaker, and author, she has actively been engaged in a variety of responsibilities in more than 180 international Contact/Call Centers and educates at over 30 events per year.


About BenchmarkPortal
BenchmarkPortal is the custodian of the Purdue University Center for Customer-Driven Quality database of contact center metrics, the largest in the world. Founded in 1995 by Dr. Jon Anton, it provides reports, products and services for contact centers in the areas of operational metrics, customer satisfaction measurement and agent satisfaction measurement. BenchmarkPortal’s Web site can be found at: http://www.benchmarkportal.com

Our Services:
Benchmarking, Reality Check, Industry Reports, Manager Courses, On Line Courses, Consulting

BenchmarkPortal
Purdue Research Park
3000 Kent Avenue
West Lafayette, IN 47906  
Direct 805-465-7201 ext.1

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BenchmarkPortal is the custodian of the Purdue University Center for Customer-Driven Quality database of contact center metrics, the largest in the world. Founded in 1995 by Dr. Jon Anton, it provides reports, products and services for contact centers.