Agent desktop dashboard (ACD statistics) released by Sabercom

Aug. 17, 2009 - PRLog -- Sabercom Desktop Dashboard allows for realtime ACD statistics and instant messages to be driven directly to agent’s desktops.

Sabercom Desktop Dashboard is designed to stand out from the other applications running on an agents desktop. The Desktop Dashboard can be configured to show call center statistics, scrolling text and pop up messages. Window position, size and transparency can all be preset so that agents still have click through access to other open applications, whilst keeping statistics always at the front of the screen.

Much like Sabercom's digital signage solution, the Desktop Dashboard templates can match your corporate colours, look and feel. Settings, statistics and templates can easily be changed from the Sabercom web based administrator. There is no need for any configuration on the agents PC.

Sabercom Desktop Dashboard can integrate with an existing Digital Signage solution or can run as a stand alone system removing the need for LCD or Plasma Screens.

Sabercom engineers have successfully connected many call switches, CMS and Databases.  For example:

Apropos
Avaya
CallMedia
Mitel
uSupervisor
SQL and Oracle Databases


The Sabercom system:

> Shows information that includes ACD call switch statistics, data, scrolling text and pop up messages
> Can be preset for size, position and transparency
> Is designed to stand out from the other applications running on the screen
> Allows click through access to other software applications so works transparently and is unobtrusive
> Instant messages can be configured as pop up boxes, a flashing screen or colour changes triggered by statistic thresholds e.g. Calls Waiting
> Management of the data and messages is through any web enabled device

For more information visit http://www.sabercom.co.uk/desktopdashboard.html or call us on +44 (0)1732 440 035

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Sabercom provide digital signage and specialist communications software solutions to contact centers, corporate/internal communications teams, retail and the hospitality industry.