Customer Service Week Tops List of Tools Companies Use to Motivate Customer Service Employees

Sept. 3, 2009 - PRLog -- Customer Service Week celebrations once again top the list of non-cash rewards that companies find useful in motivating customer service employees, according to the results of  "Customer Service Newsletter’s 2009 Salary & Incentive Survey."

When survey participants were asked to name the most useful types of non-cash incentives and motivation tools, 79 percent named Customer Service Week. That tops even last year’s results, when 68 percent of companies cited Customer Service Week.

Customer Service Week is celebrated annually during the first full week in October. Celebrations range from simple cake and coffee gatherings to a full week of special events and activities aimed and recognizing and rewarding frontline reps for the important work they do throughout the year.

For additional information on the history of Customer Service Week, and for ideas on how to celebrate and recognize your own staff, visit http://www.CSWeek.com.

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About Customer Service Group

The Customer Service Group has sponsored Customer Service Week since 1991. Each year, the Group creates a new theme and logo for the week and provides information, resources and inspiration to help companies celebrate.

In addition, the Customer Service Group provides a wide range of management and training materials designed to improve service levels, productivity and performance in the customer contact center. These include books, print newsletters, benchmarking studies, and free email newsletters. More information is available at http://www.CustomerServiceGroup.com.