Cut cost calls for Caravan Guard customers

Sept. 22, 2009 - PRLog -- Caravan and Motorhome owners making calls to 0870 , 0845 or 0800 numbers from a mobile whilst on holiday in the UK could be charged as much 25p a minute, that’s a whopping £2.50 for a ten minute call.

For this reason, and because ‘Free inclusive minutes’ offered by mobile phone plans often exclude the ‘08’ numbers, insurance specialist Caravan Guard now provide a standard ‘01’ number option on its adverts, website and policy documentation. Standard 01 numbers are generally included in ‘Free inclusive minutes’ for mobile users and cheaper to call from a mobile when charges apply. The 01 numbers are provided in addition to Caravan Guard’s ‘0845 numbers’ which are charged at ‘local call rate’ from landlines.

By providing potential and existing customers a choice of numbers on which to phone their call centre Caravan Guard is ensuring everyone gets a fair deal, and can choose the cheapest phone number to call.

Director Ryan Wilby, who is in charge of customer communications at Caravan Guard, had this to say,

“By analysing our incoming calls we have found that 20% of caravan and motorhome owners call our call centre from their mobile – many when they are away with their ‘van. We know that the 0845 numbers, and 0800 freephone numbers can still be costly to call from mobiles. It’s for this reason we now provide an additional ‘local’ standard landline number for mobile phone users to call – it means customers can always choose the cheapest option when calling us.”

The further improvement to customer service at Caravan Guard comes shortly after the Lib Dem Shadow Business Secretary John Thurso called for a UK wide “shake up” of the call charges system.

Caravan Guard offers great value caravan, motorhome, trailer tent and folding camper insurance, with fantastic cover benefits and award winning service. Why not call for a quote today on 08450 71 71 71 (local call from landlines) or 01422 396 777 (inclusive mobile minute friendly), or visit http://www.caravanguard.co.uk