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Follow on Google News | ![]() A New Wave in Financial ServicesThe finance world is seeing dramatic change. At the center of that change is the Knowledge Process Outsourcing industry.
By: KPO Press The offshoring model initially centered on labor cost arbitrage: firms looked to outsource their most basic tasks to lower cost centers in India and the Philippines. Now that model has become significantly more sophisticated: The old KPO cost-arbitrage model has evolved, adding considerable scope to its core competencies. Today a high-end KPO firm is set up for 24X6, real time operations, and multi-lingual research and analysis in a number of areas. It is staffed by international professionals with significant experience in areas of operation that include legal services, biotechnology, and wealth management among others, who have chosen the field for its potential and dynamism. Jigme Lingtsang, Senior Vice President at Cians says he chose Cians over a plain vanilla private equity group or hedge fund because he believes “The financial world is seeing a structural shift: I wanted to leverage this inflection point at a firm of the future like Cians and bring to bear my experiences at the best run institutions in the world,” says Lingtsang Meanwhile, private equity firms and angel investors have flocked to the industry. Most recently, PE firm Actis announced an investment of $50 million in an Indian KPO firm. Cians too found that they could afford to be selective about their sources of funding. “We wanted people who shared our vision for this company, and who were willing to lend long-term support,” founder Bhandari, says, “in the end, we feel strongly that our financial backers and Board of Advisors will give us the support and guidance we need to develop deliberately and rapidly.” # # # Cians Analytics is a leading provider of advanced analytics, business intelligence and research support for organizations across the globe. Our value proposition lies in our ability to provide insight and deliver revenue-critical research and analysis. End
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