Hotel Secret Services launches its operations officially

April 15, 2010 - PRLog -- Singapore - Hotel Secret Services launches its operations officially.

Hotel Professional Services a Singapore based company owned and operated by CoW Pte Ltd, launches officially it’s mystery guest program for the hospitality industry.  The mystery guest program, Hotel Secret Services, is tailor made to resorts and villa complexes or estates.  

First and foremost, Hotel Secret Services is a mystery guest program based on the guest experience.  Armed with a thorough checklist, mystery guests check-in incognito and experience a typical short holiday at an establishment.  Completely secret, the guests’ stay offers a list of comments and standards witnessed, giving the General Manager of the Hotel a view of the services from the guest’s perspective.  
The team of professional mystery guests is chosen amongst a group of season travellers with an eye for detail and from training and experience, are reasonably demanding.  The report provided by Hotel Secret Services describes in length the guest’s stay and reports factual occurrences.   In general, hoteliers or hotel owners use the results of the mystery guest’s audits to calculate managerial staff bonuses and appraisal of their own standards, to improve the quality of service and to really grasp the experience they offer to their guests.

This new mystery guest program offers an interesting feature for the hotel industry:  based in Singapore, Melbourne-Australia, Bangkok and Bali, the mystery guest’s logistics costs are reduced, since flights are calculated from one of these cities – nearest to the establishment audited.  In some cases, there will be no cost of overseas travel added to the overall cost of the service, hence a significant cost saving.  

Hotel Secret Services is a division of Hotel Professional Services providing consulting services and professional referrals to the hotel industry.  Other divisions of Hotel Professional Services focus on specific solutions for the hotelier by providing concepts and consulting services.  Hotel Retail Services, is a resort boutique consulting service to help maximize profits out of the hotel’s retail outlet.  Hotel Resource Services refers the hotelier to some of the best suppliers encountered in Hotel Professional Services experience.  From building supplies with outstanding stone works to art works and amenities, furniture, flooring and f&b and spa supplies, the resources referred are top notch quality and standards.  Finally, the Hotel Spa Design Service provides the hotel with established spa concepts, an Asian flair resort spa operator or a funky foot spa to complement the resorts services.  Spa Design Services also offers professional spa consulting to build a spa, operate or upgrade an existing spa.
Hotel Professional Services prides itself in using very little paper, and replaced its printed brochure with a digital business card.  

Officially launching in March 2010, Hotel Secret Services has already a few audits under it’s belt, operating in ‘secrecy’ since 2009.  

For more information, visit our website: www.hotelprofessionalservices.com
Or contact us at contact@hotelprofessionalservices.com

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Hotel Professional Services regroups multiple concepts and solutions with unique services such as a mystery guest program, retail consulting, resources and spa concepts.