Customer Service Training with Marnie Swedberg

July 26, 2010 - PRLog -- There are COUNTLESS reasons to improve your team's customer service skills, but this training program focuses on the issues that matter most to the people who get up every morning and show up for work ready to serve.

During this two hour program, award-winning sales manager and small business owner, Marnie Swedberg, trains local and online guests on:

- The #1 reason certain customers drive you crazy, and what you can do about it
- 6 simple things you can do to drastically reduce or eliminate customer complaints
- The one thing you can do in the moment that will enable you to turn outraged customers into raving fans
- How to identify your best customer service assets and put them to work immediately, plus more.

Training segments include:

1. A New Definition of Customer
2. The Bigger Picture of Customer Service
3. Identifying Your Best Customer Service Assets
4. How to ID, Positively Influence & Even Enjoy Problem Customers
5. How to Reduce or Eliminate Customer Complaints
6. How to Move from Helpless to Hero
7. Ways to Become Your Boss' Favorite Employee
Bonuses: Value of a Customer Calculator &
"The Marnie Method" Personality Training

Attend locally at Soulutions, 112 North Main, Warroad, MN ($15/person including your choice of beverage and pastry from Soulutions Over Coffee; pay at the door) or listen FREE online at http://www.LeadershipAttitudes.com.

The training will be repeated twice on Tuesday, July 27th:
9-11 AM Central Time
and again at
2-4 PM Central Time

If you will not be near a computer at either of these times, download the training notes in advance and listen in by phone at (646) 727-2510. No seating limit and no code required.

Marnie is available for media interview or comment at 877-77-HOW-TO.

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http://www.Marnie.com. Marnie Swedberg is not your average customer service trainer. In addition to providing weekly online training to thousands of leaders from around the world, Marnie has written 10 how-to books, owns and manages her own restaurant, retail store and espresso cafe, and hosts mega sites receiving millions of hits per year.