All China Wholesale Buyers Get VIP Treatment With DHgate.com's Free Return Policy

Aug. 12, 2010 - PRLog -- Beijing, China – DHgate.com is well-known as one of the most innovative China wholesale trading platforms online. The company recently helped cement that reputation, with a newly extended Free Return policy that allows buyers to receive a full refund if goods do not match their expectations.

Previously, Free Returns were available only to VIP buyers, and the Return had to be initiated within 7 days of the receipt of goods.

The Free Return policy has now been extended:
•   All buyers can now access the Free Returns service, not only VIP members
•   The time limit has been extended from 7 days to 30 days

The Free Return service is available for any transaction that does not meet a buyer's expectations. If the description on the website is materially different to the products received, the cost of shipping them back will also be covered by DHgate.com.

"The extension of the Free Return policy is part of our overall efforts towards increasing China wholesale buyer and seller protection. Other major initiatives include the introduction of the escrow service, the new on-site recordable chat feature, 7-day per week customer service availability and the new PayPal Order Protection Fund," said James He of DHgate.com.

"We are constantly looking to improve transaction satisfaction on our China wholesale trading platform, and the extension of the Free Returns service is the latest addition to the collection of initiatives," Mr. He continued.

Some minimal restrictions apply to the updated Free Return policy on DHgate.com, including a 'Fair Use' clause, the exclusion of customs duties from the refund price and the omission of cosmetics and non-physical products from the policy.


About DHgate.com:
DHgate.com is a leading online marketplace for the world’s small and medium size businesses and the largest China-based wholesale trading platform. Founded in 2004 by former Joyo.com CEO, Diane Wang, DHgate.com serves over 2.8 million registered buyers from 230 international locations and in excess of 400,000 China-based sellers. Offering over 20 million product listings at any one time, DHgate.com facilitates thousands of successful transactions per day. DHgate.com now employs over 400 full-time employees and generates annual transaction volumes well in excess of USD$300 million. DHgate.com received the Deloitte Technology Fast 50 China 2009 award.

For more information please visit: http://www.dhgate.com

Iris Yee
DHgate.com
Email: media@dhgate.com

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DHgate.com is a leading online marketplace for the world’s small and medium size businesses and the largest China-based wholesale trading platform.