Become A Help Desk Expert In 24 Hours

Aug. 14, 2010 - PRLog -- Ask anyone who runs an internet business, no matter how big or how small, the aspect of the business that takes up the most time is customer support. It is a fact of life that customers or prospective customers find it much easier to email a question rather than reading through any instructions or even the sales page to find out what they need to know.

For a business owner, the most frustrating thing about this is that the same questions are asked over and over again and it is not uncommon to find that many hours have been spent answering questions, even if it is just a matter of copying and pasting, it is time that could be far better spent on aspects of your business that actually make money.

The answer to this problem, if you haven't guessed already, is to have your own help desk and Samantha Milner of DSM Publishing has put together a free ebook on how to get hold of the best help desk software and also an easy to follow, step by step guide which will ensure that even the most technically challenged will have no problems installing it.

This software will create a help desk which even has its own ticketing system which apart from making sure that all questions are properly documented, makes the whole business look very professional which will in turn give the customers an added sense of security.

Apart from all of those benefits, many people will agree that the most attractive part of this software is the ability to create a FAQ section. What this will basically mean is that your customers will be able to see at a glance the answers to the most common questions instead of having to search through training manuals and sales pages etc.

The benefits of this are obvious, happy customers and a happy business owner. Everyone wins  and thanks to Samantha and her team at DSM Publishing the dreams of many business owners is now a reality.

Simply head on over to:  http://www.dsm-publishing.co.uk/freegifts/helpdeskexpert...., download the free report and you could very well find yourself becoming a help desk expert in 24 hours, or less!

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I recommend that you visit DSM Publishing for fantastic internet marketing advice. You can download a whole variety of internet marketing free resources or enquire about how to start or expand your online business.

You can read more about how “Become A Help Desk Expert In 24 Hours” can change your online business.