The Pursuit of Perfection in Government Services

Dec. 2, 2010 - PRLog -- The book begins with coverage of the basic philosophy of Lean before detailing specific methods for improving processes in the public sector. It addresses concerns specific to the public sector environment and considers the role of the citizen, not only as customer, but as a voter, taxpayer, and community participant. The author provides a clear explanation of methods such as 5S, kaizen, standardization techniques, and Value Stream Mapping shaped to Lean Government. His approach provides a reality-based view of value-added services and waste in the public sector.

The public sector is not about manufacturing, therefore neither is this book. Written specifically to address the application of Lean practices in government and the public sector, this how-to workbook gives you the wherewithal to combat the “We don’t make widgets” mentality. Providing the tools to manage the entire Lean transformation process, the book helps you immediately integrate the Lean way of thinking and its tools into your improvement program.

About the Author

Bert Teeuwen is a senior Lean consultant at Wagenaar Hoes Organization Advice, Netherlands, a firm that specializes in providing training in Lean practices and principles.

Lean for the Public Sector: The Pursuit of Perfection in Government Services
ISBN: 9781439840221, 223 pp., Soft Cover, $29.95
http://www.crcpress.com/product/isbn/9781439840221

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Productivity Press is a premier source of authoritative information on organizational development offering the broadest selection of books and learning tools about lean methodologies, based on the Toyota Production System. http://www.productivitypress.com