Titan Power Credits “Culture of Responsiveness” for its Steady Growth

Jan. 7, 2011 - PRLog -- Titan Power provides generators, UPS’, battery back-up systems and cooling solutions to hundreds of installations with “0” tolerance for power failure:  Hospitals, universities, military installations, police and fire dispatch systems, water treatment facilities, regional and national data centers and major casino operations.

The management at Titan Power not only trains their personnel to be responsive, they keep themselves in the response chain.  Titan’s President, Andy Berney is available to his customers and his technicians 24/7, cutting through “red tape,” ordering needed equipment and marshalling resources.  “Fortunately for me, I love to help people, so supporting our customers when they have a crisis is personally rewarding for me.  And we choose our sales, technical and support personnel with the same mindset.  It is not only good for business; it creates the sense with our customers that we value being a part of their power management team.”

A recent incident illustrates how Titan Power’s culture of responsiveness distinguishes them within the industry. Click on link to read story. “Titan Power Eases Crisis Caused by Thermal Runaway” http://prlog.org/10986637

Titan Power ‘s steady growth has doubled over the last 5 years, due in part to their ability to construct “turnkey” data centers, including engineering, facility construction, air conditioning and installation of generators, UPS’ and battery back-up systems.  Their uninterruptible power installation business in Arizona, California, Nevada and Colorado is steadily increasing.  “In our business”, says Bill McCluskey, Critical Systems Engineer and Project Manager, “You don’t grow if you don’t exceed your customer’s expectations.  Most of our new business comes from customer referrals, and in our case, that is more than a “cliché.”  No one would risk their professional reputation by recommending a back-up power organization that gets it right only ‘most of the time!’”

Titan Power’s management team strives for excellence in other ways as well.  They support on-going education for their entire staff, inviting specialists from across their product lines to present frequent “Lunch and Learn” sessions.  They believe in cross-training for their sales and support staff, and expect everyone who interacts with the public to respond to urgent situations appropriately. “Our installations are often complex, and they require very discrete knowledge to design, construct and install. Once completed, they require on-going expertise to provide preventative maintenance and oversight,” says McCluskey. “I come to work every day knowing that I can deliver top notch service to my customers because the whole Titan Power teams ‘has my back.’”

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Titan Power specializes in Power & Air Systems for facilities with Critical Power. We are a Licensed General Contractor and specialize in the design, engineer, construction and ongoing maintenance of Computer Rooms, Data Centers or Telecom Centers.