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Follow on Google News | Business Intelligence blog ranked in Top 8 List of best-in-class for customer service insightsWith only one year under their belt, Customer Relationship Metrics’ (CRM) blog, backed by over 20 years of research excellence in the call center industry, was listed on the "Best Blog for Customer Service and Support Reading" by PhaseWare.
Speech Analytics Tutorials Improving the internal and external economics of relationships Common (and not so common) call center pitfalls to avoid Engineering a positive customer experience Avoid bad customer experiences steps to change How-to guides on leveraging VoC Customer Experience analytics Becoming customer-centric Avoiding survey malpractice Agent coaching best practices, and so on. “We strive very hard to deliver high value content that cannot be matched,” says Dr. Jodie Monger, owner of CRM and author of the blog. “It is nice to see our labor of love get recognition of such distinction.” Think Customers: The 1to1 Blog – a blog from the editors of 1to1Media Group (http://www.1to1media.com/ Strategy Speaks: A Peppers and Rogers Blog - a blog for the C-Suite authored by Don Peppers himself (http://www.peppersandrogersgroup.com/ Who's Your Gladys? – a blog launched by Lori Jo Vest (http://whosyourgladys.com/ All of these blogs speak to the customer service, customer support and call center industry and are jam packed with best practices, case studies and the like. The full listing of these best-in-class blogs can be found here: http://www.phaseware.com/ If you are not yet a subscriber to the Customer Intelligence Services and Insights blog, be sure to sign up today to never miss valuable insights, as indicated by the subscriber above, delivered straight to your inbox. The Customer Intelligence Services and Insights blog can be found at: http://metrics.net/ # # # Customer Relationship Metrics, an applied business intelligence services firm, specializes in Service, Sales, & Metrics Optimization, Customer Experience Analytics, Speech Analytics, & Operational Analytics to improve Employee & Organization Performance. End
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