Five Products Not To Buy At The Home Depot

July 13, 2011 - PRLog -- The Home Depot has become Americas first choice in home improvement needs. The representatives at Green Bean Buddy are saying maybe Home Depot shouldn't be your one stop shop for all your household needs and try considering the option of using the smaller hardware store to fulfill your needs.

GreenBeanBuddy.com reports that recent polls have indicated that the once "Customer Service" priority that the $70 billion a year company stood by, has consumers going elsewhere to fit certain needs. The lackluster service combined with a poor special order program, out weigh the guaranteed low pricing.

http://www.greenbeanbuddy.com

"The 100% “we will match and beat all competitor prices” slogan is a very true and commendable statement, but being the lowest price in town is not the only concern to many customers. According to recent surveys of over 16,000 people, Customer service is a top priority, and The Home Depot has failed miserably in these polls."

Green Bean Buddy has published a top 5 list of products that you may want to consider shopping elsewhere.

"#1 Basic Hardware Items

Suppose your faucet leaks and you need a new washer. There might be a hundred replacement options that all look the same, but if you get the wrong washer, the faucet won’t work."

"Most people in this bind are better off paying 10 to 15 percent more at the local hardware store, where they’ll find a staffer who will meet them at the door, walk them to the plumbing aisle, and zero in on the right washer — and the same goes for screws, bolts, hinges, picture hooks, and other maddeningly tiny yet precise odds and ends."

"#2 Major Appliances

Home Depot does have some “top-notch, top-rated” appliances, including some models that it sells exclusively , says Robert Markovich, home & yard editor at Consumer Reports. However, “if you care about service, you’re going to want to go to the local independents,” says Markovich, pointing to an annual survey of more than 16,000 Consumer Reports subscribers who recently bought appliances."

"At the local appliance store, you’ll get personalized attention from a salesperson who can explain, say, the difference between a manual-clean filter and a self-clean filter on a dishwasher (manual clean is high-maintenance but generally quieter). And unlike Home Depot, local dealers service what they sell — instead of pawning you off to a manufacturer’s 800 number."

"#3 Doors Windows and Trim

The wrong-sized doors or windows can bring a job to an expensive standstill, and fixing problems takes longer at Home Depot because “you never speak to the same person twice,” says Larry Roland of LRC Carpentry in Melrose, Mass. Roland, who buys lumber but not doors, windows, or trim from Home Depot, says he also gets better quality at a specialized lumberyard."

Green Bean Buddy doesn't only bash the retailer but eventually go on to praise the company for other products and services and narrows them down to a top 5 .

Site administrator says," This article definitely hits home, I have spent thousands of dollars in Home Depot as well as spending countless hours sorting through special order nightmares. I do still shop there, but do go to the smaller stores like Ace, just for the convenience and piece of mind that I will be able to actually talk to someone who has real experience."

To read the full story visit: http://www.greenbeanbuddy.com/761/top-5-reasons-shop-home...

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