Beware of Hidden Charges on Cruises and Late Changes to Itinerary’s

Sept. 1, 2011 - PRLog -- Over 1.6 Million people head on a holiday on the sea each year, cruises in particular and they are booked with the expectations of being spoiled and pampered and rightly so, as the money paid for some cruises is extremely expensive.

“People spend a lot of money on these cruises and they expect to receive treatment to match the price they have paid. The average age of a “cruiser” is 54 years old which suggests that people may be spending a lot of time saving for these once in a lifetime cruises,” said James Jones from Poor Credit Loans 4 You specialist in helping acquire Poor Credit Loans for people throughout the UK.  http://www.poor-credit-loans-4-you.co.uk/poor-credit-loans-for-poor-credit-loan-poor-credit-rating-loans-with-poor-credit-loans.html

The average cruise costs between £120 and £130 a day, typically lasting around 11 days. Three in five people spend more that £1,000 each for their cruise and seven pay more than £2,500, plus most people spend hundreds more on excursions and on-board drinks.

People spend huge amounts of money on these cruises and when it is not up to their expectations people are well within their rights to complain, but the majority of these unhappy customers are finding that their complaints are being rejected by the cruise companies as they can rely on small print in their booking terms and conditions.

One of the most common complaints about cruises that leaves many people infuriated is the changing of schedules, such as changing a destination, for example, Barcelona to Majorca instead, which could ruin the trip for some people.

Cruise companies however do not accept that this is not enough to warrant the majority of companies offering refunds as most of them state that there needs to be a “significant” change to the itinerary and they don’t view changes to ports as significant changes.

Marco Rosa, area director for Costa Cruises, which is part of P&O, says: “A significant change would include where the price has increased by more than 10% or if we cannot provide a significant percentage of the services of the cruise after it has departed.”

Even though many people head on cruises and enjoy a great cruising experience, there is a substantial amount of people who are being left disappointed by their experience with many complaints about cabins not being what is asked for, being too small or below the standard expected.

“As well as complaints about cabins etc there are also many complaints received about the dull food, mediocre entertainment, noisy air conditioning keeping people awake at night and some complaints of luggage being lost when travelling between the airport and ship, which people do not expect when they spend the massive amounts of money they do on these cruises,” said James Jones.  http://www.poor-credit-loans-4-you.co.uk/no-credit-loans-...

A major issue for most people when heading on a cruise is that you do not pay for anything onboard with cash but everything you have is charged to your card and you pay at end of the trip, and this can potentially lead to disasters for some people.

“We have seen people end up with a poor credit history down to additional charges when on a cruise as people are not fully aware of what they are spending and are being charged for stuff that they thought was included in the price of the cruise. There are also complaints that people are constantly trying to be sold more stuff by the crew on board,” said James Jones from Poor Credit Loans 4 You.  

When booking any holiday, not just cruises, make sure you book it with a credit card as it states in Section 75 of the Consumer Credit Act that that if your cruise is cancelled, or is hugely different to what you signed up for, then you should be able to claim money back from the card company. It can cover losses between £100 and £30,000.

Jonathan Mitcham, Principal researcher at Which? Travel said: ‘The majority of cruise-related calls our legal helpline receive are about changes in itinerary.

‘The Package Travel regulations say you should be offered a refund if significant changes are made, but depends on the terms and conditions of the cruise company.

If it says they are not significant, then you are only left with expensive legal actions. It is a very woolly area for customers to navigate.

Poor Credit Loans 4 You helps out people who fear they have been blacklisted because of past poor credit history which could include CCJ’s and defaults, arrears, late credit card payments or repossession.

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Notes for Editor:

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Poor Credit Loans 4 You holds a Consumer Credit Licence issued by the Office of Fair Trading.

Poor Credit Loans 4 You is also covered by the Financial Ombudsman.

Poor Credit Loans 4 You is also registered with the Information Commissioner’s Office for Data Protection.

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