FavorWarehouse.com Recognized by STELLAService™ for Excellence in Customer Care.

Sept. 5, 2011 - PRLog -- Founded in 2003 as a wedding favors and accessory supply site, FavorWarehouse.com quickly expanded into several additional event categories including Baby Showers, Sweet 16, and Religious Events among others. Possessing one of the most extensive product catologs online and many years of experience, FavorWarehouse.com has become a respected leader in the favor industry. By following a guiding principle of providing excellent customer service and support Favor Warehouse has achieved the recognition of one of the most highly trusted customer service ratings firms online, STELLAService™.

According to founder/president, Dimitri Stefanopoulos, “By placing the interests of our customers at the core of our companies foundation we have successfully built a reputation of excellence in quality and service that has made us one of the most recognized and respected names in the favor industry.” He continues, “I knew from day one that simply offering the lowest prices would fall quite short of what it takes to build a successful brand. There are thousands of favor sites on the internet and they all aggressively compete on price but many sites seem to put very little emphasis on providing a safe and reliable shopping experience. This would be what set us apart. Customer satisfaction, fast and reliable service and secure online shopping had to be the core values that the rest of the company was built on. We did end up offering the most competitive pricing but had we not first focused on creating a safe and consumer friendly shopping experience we’d have never succeeded.”

Having already received recognition for industry leading customer service by several consumer satisfaction rating firms, Favor Warehouse was recently awarded the highly sought after STELLAService™ “Excellent” seal. As noted on their site “Our rating process is rigorous. So much so, that more than 50% of the companies we rate are NOT eligible to display the STELLAService seal. Only those online stores that make the customer experience a top priority across key service metrics and features are awarded the STELLAService seal. Stores that have been rated NOT APPROVED were found to generally offer a level of service that you may not be satisfied with.
The STELLAService seal is the only independent trustmark that recognizes online businesses for the quality of their customer service. Other Web seals may suggest a company’s adherence to basic business practices or validate a site’s privacy or security policies, but only the STELLAService seal identifies the best in online service. You can trust that your experience as a customer is of the upmost importance to these "customer-obsessed" companies. The stores awarded the EXCELLENT seal generally provide a high level of customer service throughout the shopping experience. Businesses with an EXCELLENT rating can be trusted to be there for you in the case of a problem although there may be one or two areas of the service proposition that could be slightly improved.”
Receiving the STELLAService™ seal is a very important achievement.

What sets STELLAService™ apart from other ratings firms is that they actually interact with the companies they rate. They employ several mystery shoppers that call at different times and interact with a company as a customer. They email customer support to ask questions and create different scenarios to measure how different situations are handled and whether they are dealt with professionally.  Incredibly, STELLAService™, even places several live orders with the company to ensure that all claims around shipping speed and product quality are accurate. They then return merchandise to test the return and refund process. This is by far the most extensive review of every aspect of the online shopping experience that any company produces. To top it off, the seal is 100% free. When a company is awarded this highly esteemed seal you know they are providing the best shopping experience possible.

Today the name Favor Warehouse is synonymous with excellence in service, quality and customer care, and is the leading party favor and accessory supplier in the United Sates. With over one million customers served, FavorWarehouse.com enjoys a loyal customer base that has come to recognize Favor Warehouse as the primary online destination for party supplies and accessories.

To browse their extensive selection of wedding favors visit http://www.FavorWarehouse.com
For more information on STELLAService™ visit http://www.stellaservice.com/about_us/4/

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About Favor Warehouse, Inc.
FavorWarehouse.com specializes bringing to market the highest quality wedding favors and accessories available at very competitive prices. We also carry products for many other event categories like Baby Showers, Bridal Showers, Religious events and more.