Fire Safety Firm Puts Customer Service First with Route Optimiser

Nov. 15, 2011 - PRLog -- A Yorkshire-based fire safety company has noted an immediate increase in productivity, along with improved customer service levels, after introducing the smart route planning service Route Optimiser.

SF Fire Protection Services Limited provides fire prevention equipment, services and advice to businesses across the UK. With a fleet of service engineers making site visits, arranging calls in the most time-and-fuel-efficient way is an important consideration for the company.

The company adopted Route Optimiser, a smart journey-planning tool from Worcester-based software and services company Postcode Anywhere, earlier in the year.

Debbie Quinlan, Office Manager for SF Fire Protection Services, is responsible for organising the company’s daily call out and service calls. She said: “Route Optimiser has made my job so much easier. I simply download the relevant postcodes for the sites requiring a service call on that particular day into our back-end system.

“Route Optimiser then does all the hard work for you, supplying the optimised routes for our fleet of service engineers.  The system is extremely easy to use, and no training was required.

“Our customers, which include some of the most well-known and distinguished brands in the UK, benefit as Route Optimiser enables our service engineers to be more productive and fuel-efficient. It allows us to maintain our competitive pricing structure. It also means we can give customers more accurate information on when they can expect our engineers on-site, which is important when people are so busy.

“It certainly saves us a lot of time and has helped us improve the service to our customers - which is always our main priority.”

Postcode Anywhere’s managing director Guy Mucklow said: “There are countless reasons for businesses, organisations and individuals to use Route Optimiser. It takes the laborious, imprecise and time-consuming task of planning routes and turns it into a painless five-minute exercise. And because the routes it generates are more efficient, you can make more journeys in the day and still save money on labour and fuel.

“But the critical factor here is one that can’t be measured so easily: the customer experience. Customer satisfaction is incredibly important in any industry, but when you’re making deliveries or making site visits, it becomes critical to get it right not most of the time - but all of the time. SF Fire Protection Services clearly see the importance of this factor, which is why they have proven to be successful in their market.”

SF Fire Protection Services Limited caters to all aspects of fire safety, such as extinguishers, fire alarm installation and maintenance, safety signage, emergency lighting plus the entire range of fire awareness and fire safety training.

For more information about SF Fire Protection Services Limited, visit the website at www.sffireprotection.co.uk.  To find out more about Route Optimiser, and to optimise your first route for free, see www.routeoptimiser.com.

ENDS

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Postcode Anywhere is a UK-based company best known for its market-leading “what’s your postcode” technology. Its services include route optimisation, international addressing, data cleansing, business information services and lifestyle profiling.