SBS Worldwide customers to benefit from increased shipment visibility

Feb. 14, 2012 - PRLog -- Supply chain solutions provider SBS Worldwide has launched an enhanced export email alert system to drive increased visibility for its customers.

The new email alert system provides customers with ocean and air shipment status updates, right from initial order placement through to destination delivery.

It is part of SBS Worldwide’s drive to ensure that customers are always up to date with the latest status of their shipment, allowing them to more effectively manage their supply chain operation.

SBS Worldwide Group Chairman Steve Walker said: "These enhanced alerts represent the commitment we have to our customers and our continued investment in giving them a better supply chain service.

"It gives our customers all the information they need to manage their shipments and to keep their own customers informed."

All exporters can expect the following for each product:

OCEAN and AIR EXPORT:

Preliminary Booking - This notice is sent as soon as preliminary details are received and entered into our booking system. It includes basic shipment information such as number of pieces, weight, ETD and ETA.

Confirmed Booking - This notice is sent at time of departure confirming shipment details.

Customs Cleared at Destination - This notice is sent as soon as we have confirmation of Customs clearance at destination.

Point Of Delivery at Destination - This notice will be sent upon confirmation of delivery at destination.

The new email alert system is part of a wider company drive to provide a more personal level of service to customers.

This includes the development of US regional sales and operational teams with expertise in key industry verticals for different areas of the US.

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About SBS Worldwide

SBS Worldwide offers global freight forwarding and supply chain solutions to clients around the world. It has an established reputation for reliability, innovation and leading-edge solutions, helping to drive costs out of its customers' international supply chains.

SBS’s consultancy division, Virtualized Logistics, offers clients an in-depth review of their supply chains as well as state of the art visibility systems and management information.

A privately-owned British company set up nearly 30 years ago, SBS Worldwide is headquartered in the UK, has offices across the US and China and has partners throughout the world. SBS Worldwide was named Freight Forwarder of the Year at IFW’s Freight Industry Awards 2010 and won the BIFA Ocean Freight Award in the same year. SBS Worldwide also recently won the 2011 BIFA Supply Chain Management Award.

Mission Statement

‘SBS Worldwide’s central tenet is to ensure that its operations provide the highest quality of Freight and Supply Chain services throughout our privately owned company.

We will ensure that our customers’ expectations will be delivered by providing the highest quality of service appropriate for each market segment served through our focused business units.

We will develop mutually rewarding relationships with our employees, partners and suppliers beyond their expectations.

Safety and compliance is the first consideration in all our operations.

All of our corporate activities will be conducted to the highest ethical and professional standards.’

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