Vitex Home Security Team Restores Service to Naples Residents After Power Outage

March 29, 2012 - PRLog -- Earlier this March, lightning lit up the Naples sky offering a light show and wreaking havoc on the electrical systems of several area homes. Early the next day, Vitex Home Security was called to the homes of several clients, to address the electrical problems caused by the storm. Offering more than just home security monitoring (http://vitexsystems.com/index.php?option=com_content&view=article&id=5&Itemid=2), Vitex Home Security, responded quickly and with comprehensive expert service.

“Based on the initial calls our technical department received, we quickly understood the severity of the situation,” said Vitex owner Tom Yesowich. “Clients lost their ability to work from their home offices, and the homes’ cooling, lighting and entertainment systems were down. Our clients could not use their homes.”

Since the night’s storm had not only scrambled some of each home’s electrical devices and appliances, but rendered several surge protected home automation systems (http://vitexsystems.com/index.php?option=com_content&view...) as non-functioning, immediate service was required. Vitex technicians responded promptly, even setting aside their state re-licensing training; during this time a third of Vitex’s technical team was scheduled to renew their training and licenses.

One client certainly appreciated Yesowich’s decision to reschedule, “Wow, my family and I are so grateful for Vitex’s quick response. It says a lot when a company will just drop everything to help you get back the use of your home. We were looking at food loss, time away from work…just all kinds of problems.”

Vitex Home Security is committed to meeting all Florida State licensing requirements and places high value on the proper training and licensing of its employees. Florida State licensing is a two day intensive training course, requiring reservations and planning months in advance. Technicians are required to re-certify every two years. However, Yesowich believed that the emergency needs of his clients should come before those of his staff.

“When a person is hired at Vitex we tell them to only bring their A game,” said Yesowich. “Professionalism and availability are crucial because a client’s security and peace of mind are our top priority. Each employee must have a personal cell phone number on his business card so clients can reach him."

The lightning storm destroyed $20,000 in equipment. However within 4 days, the Vitex team had replaced, reprogrammed and restored all equipment and services to their affected clients. Additionally, the technicians have rescheduled their re-licensing classes, in order to meet the professional standards of their employer and state requirements.

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Vitex is your complete personalized lifestyle management system for home security, home entertainment & health monitoring. No matter where you are, Vitex keeps you connected to your home & loved ones all from easy-to-use mobile applications. Vitex allows you to control your lights & thermostat in your business & home from anywhere to help you save on energy costs. Their unique designs offer some of the smallest, most unobtrusive wireless technologies in the industry. With low monthly fees & excellent local service, Vitex can provide you total peace of mind. Visit http://VitexSystems.com for more information.