Dezide provides intelligent troubleshooting software in Nokia Siemens Networks service offering

April 25, 2012 - PRLog -- Nokia Siemens Networks’ ASWS services, launched last year, delivers a more proactive software maintenance to operators, helping them get better value from their software investment. It helps improve network availability to ensure uninterrupted services to subscribers through automated, preventive services and a full set of online collaboration features. The agreement will enable Nokia Siemens Networks to provide operators an enhanced decision intelligence solution and troubleshooting support, helping operators minimize the fault resolution time in the network. In ASWS this feature is referred to as: Trouble shooting tree.

“As operators extend their legacy networks with newer generations of fixed, mobile and IP-based technology, it becomes increasingly inefficient to maintain the software in the traditional way. Reactive human intervention and correction has become too costly and complex. Combining Dezide Intelligent Advisor solution with our proactive and automated ASWS services will provide intelligent tools to help improve network reliability and performance.”, said Björn Kahärä Head of ASWS development, Nokia Siemens Networks. “Dezide Advisor fits well in Nokia Siemens Network’s services portfolio. It is included in  ASWS services that will provide network intelligence to operators to help them further optimize their software and network maintenance processes proactively and achieve better quality and customer satisfaction”,

ASWS provides a new, proactive approach to software maintenance. It is based on a unique combination of online collaboration, unique preventive maintenance functions, along with a seamless software case handling.

Advanced software for troubleshooting in CSP network operations
Dezide’s software is one of the most advanced software on the market for optimizing and automating the work. It is an intelligent solution that is based on Artificial Intelligence and provides interfaces for guidance. Service engineers can use it as an advanced and self-learning work flow engine to assist them in fixing network issues faster, more precisely and more consistently. This helps companies improve their fault resolution time and provide improved network reliability and performance, as well as giving service employees an intelligent tool to improve their efficiency and precision.

The software uses Bayesian Network concepts and probability based decision proposals to calculate the best strategy to find a root cause. Potentially the solution can run in a completely automated setup allowing Nokia Siemens Networks to address issues before they become critical.

“Dezide views it as a stamp of approval on our software that Nokia Siemens Networks has chosen to include it in its service portfolio. We are excited about this agreement and look forward to working with Nokia Siemens Networks in the future”, says Esben Rasmussen, Director of Business Development, Dezide.

Advisor fits well into the Active Software Support solution and will be integrated seamlessly such that it will function transparently with other modules. Advisor will be marketed under Nokia Siemens Networks’ name as an integral part of ASWS.


About Dezide
Dezide is the market-leading provider of knowledge management software for troubleshooting and customer service optimization, based on artificial intelligence technology. Dezide has customers around the world, both in the telecom industry, IT and manufacturing industries. Dezide’s customers use the software to optimize their customer service operations by providing service staff and end-customers with intuitive, intelligent guidance.
www.dezide.com


About Nokia Siemens Networks
Nokia Siemens Networks is a leading global enabler of telecommunications services. With its focus on innovation and sustainability, the company provides a complete portfolio of mobile, fixed and converged network technology, as well as professional services including consultancy and systems integration, deployment, maintenance and managed services. It is one of the largest telecommunications hardware, software and professional services companies in the world. Operating in 150 countries, its headquarters are in Espoo, Finland. www.nokiasiemensnetworks.com