ScheduALL Clients Commit to the Future of ERM Software – Multiyear Renewals on the Rise

Aug. 13, 2012 - PRLog -- (Hollywood, Fla) ScheduALL, the leading global provider of enterprise resource management (ERM) software to the media and broadcast industry, today announced it has received a significant rise in multiyear service renewals. These long-term contracts not only confirm ScheduALL’s market position and aggressive commitment to customer service, but point to a broader adoption of ERM software across the industry.

A multiyear service renewal is a three year guarantee of ScheduALL’s world class Client Services, which includes technical support and software maintenance.  ScheduALL trains all product specialists at a level 2+ skillset, provides multi-language support and has developed a true 24x7 support operation. The Client Services team generated a class-leading client satisfaction rate of 93 percent in 2011 based upon client partners who would recommend ScheduALL to others.

“Client satisfaction is such an essential part of our business and is the reason why in early 2008 we developed specific programs to recruit and retain industry veterans to serve our growing global customer base,” said Joel Ledlow, CEO, ScheduALL. “This ongoing commitment to our client partners is exhibited in their long term investments in the care we provide.”

The technical support and software maintenance that ScheduALL offers enables a facility to control operating costs, increase efficiency and improve resource utilization. Clients with a service contract also receive free software updates, significant discounts on professional services like certification training and industry specific consultation, and expanded technical support. Taking advantage of a multiyear service contract not only offers a discount, it also provides fixed costs for accurate budgeting and one round of approval and processing for legal and procurement.

To learn more about ScheduALL’s products or services, visit www.scheduall.com.

Connect with ScheduALL at IBC2012
To schedule an appointment with a ScheduALL expert at IBC2012 and learn how ScheduALL’s industry-changing technologies can meet the unique challenges of your organization, please call (954) 334-5400 or email- events@scheduall.com. ScheduALL will be exhibiting at Booth # 1.D30.

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About ScheduALL
ScheduALL is the leading global provider of enterprise resource management (ERM) solutions for the broadcast, satellite/transmission, media, and entertainment industries. As a market leader with a 23-year track record of success, ScheduALL is clearly recognized as the partner of choice for operational management solutions with over 1,200 installations in more than 53 countries. The modular approach and scalable product sets provide a collaborative platform for users across multiple environments. ScheduALL clients include all of the major U.S. broadcast networks BBC, FOX News Network, The Associated Press, Intelsat, SES, Turner Studios, Mediaset, Technicolor, Deluxe, CBC, ABC Australia, and RTL.