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Follow on Google News | MakeMyTrip Gains Competitive Advantage With Oracle Service CloudMakeMyTrip Increases Customer Loyalty and Business Efficiencies Through Unified Approach in the Cloud
By: Oracle India • MakeMyTrip, India’s leading online travel company, is now live on Oracle Service Cloud, (http://www.oracle.com/ • Experiencing growth of 150% year-over-year and recognizing the importance of customer experience to their competitive differentiation, MakeMyTrip implemented Oracle Service Cloud (http://www.oracle.com/ MakeMyTrip selected Oracle Service Cloud (http://www.oracle.com/ • Prior to the implementation, MakeMyTrip’s business challenges included disparate communication channels, no unified view of a customer and their interactions, lack of automation and SLAs, time consuming agent training, and reduced agent productivity. • Oracle Service Cloud (http://www.oracle.com/ • The ability to deliver proactive and highly personalized communications and gain real-time customer feedback and actionable insights helps MakeMyTrip target offerings with precision, driving even greater customer loyalty, increased efficiencies and higher revenues. • Since the implementation of Oracle Service Cloud (http://www.oracle.com/ • Oracle PartnerNetwork Gold member Virtuos implemented Oracle Service Cloud (http://www.oracle.com/ Supporting Quotes • “In line with our business growth, our strategy had to evolve with the changing customer who demands nothing but the best experience,” • “We are delighted to support MakeMyTrip on its journey to deliver an enhanced customer experience,” Supporting Resources • Oracle Service Cloud (http://www.oracle.com/ • Oracle Cloud (http://www.oracle.com/ • Connect with the Oracle Cloud online communities: • MakeMyTrip interview at CloudWorld Mumbai (http://www.youtube.com/ About MakeMyTrip India MakeMyTrip was launched in India in September 2005 as the first comprehensive online travel site with real time booking for flights, hotels, holidays and cars. The site offers innovative products and services and attracts over 4.5 Million unique visits every month. MakeMyTrip has also established an offline presence through 61 stores across India. The Company has received numerous accolades for providing best-in-class services to travellers. It has also been ranked among the Five Best Employers in India for three years in a row (2010-2012). MakeMyTrip Group achieved sales of INR 4800 crores in the financial year ending March 2012.For more information about MakeMyTrip visit www.MakeMyTrip (http://www.makemytrip.com/) About Oracle Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle , visit www.oracle.com. Trademarks Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners End
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