Housing Ombudsman Service introduces free comprehensive dispute resolution training initiative

N. SOMERSET, U.K. - Nov. 16, 2013 - PRLog -- The Housing Ombudsman Service has announced a new training initiative, launched in conjunction with Virtual College – the UK’s leading e-Learning provider – to offer free dispute resolution training to landlords across England.

The e-learning is a self-administered onlineprogramme and is designed to help landlords quickly resolve disputes with tenants, which enables them to deal with issues positively, proactively and at a local level. The programme also aims to communicate the core principles of effective dispute management, and will help individuals and organisations benefit from the best practice developed across the rented housing sector.

The training covers culture, process, and behaviour, and is structured around the three guiding principles of be fair, put it right, and learn from outcomes. Other specific areas covered in the training include effective governance practices, empowered staff, openness and accountability, and fair treatment.

When asked about the initiative, Paul James Neville, Head of Sector Development at the Housing Ombudsman Service, commented: “This initiative has been designed to offer the most up-to-date and expert learning advice at the click of a button. The programme is based on the Housing Ombudsman Service’s extensive experience gained from dealing with thousands of cases, as well as from wide consultation with the sector. When used, these dispute resolution principles create better relationships with tenants, save resources, and are more likely to deliver a successful outcome at an early stage.”

“The Housing Ombudsman e-Learning courses on effective complaint handling, processing and learning from complaints will challenge even the best performing social housing landlords to review how they manage complaints”, said Kevin Young, Community Participation Manager at Slough Borough Council.

He continued: “Empowering every single member of staff to take ownership – from agreeing the complaint handling process to resolving complaints efficiently and effectively themselves – is the way forward for the best performing landlords. The training will challenge current processes and thinking, potentially leading participants to review the status quo to ensure complaints handling and resolution is something that is integral to their organisation and not something it just reacts to when things go wrong”

To access the free training, visit drp.virtual-college.co.uk to register.

For further information, please contact:

Hayley Rutter, Virtual College:

T: 01943 885085 E: hayley.rutter@virtual-college.co.uk

About Virtual College

Virtual College has developed into one of the UK’s leading providers of total solutions within the e-learning arena. Its key objective is to help enhance the traditional learning solution through the careful integration of technology.

Founded in 1995, today Virtual College has over 1 Million registered online learners and this is growing at a rate of over 800 a day, across both public and private sectors. The company has developed a comprehensive product range, including over 200 online courses, accessed via the company’s own Learning Management System, as well as offering a complete content design and development service.

For More Information, Visit: http://www.virtual-college.co.uk/

More news from virtual-college

Name: Hayley Rutter

Company Name: Virtual College

Town: Ilkley

Country: United Kingdom

Email: hayley.rutter@virtual-college.co.uk

Telephone: 01943885085

Language: English