Grace Hill Announces New Online Course – Reputation Management

AUGUSTA, Ga. - Oct. 8, 2014 - PRLog -- Grace Hill, Inc., the leading provider of online education and learning management solutions for the multifamily housing industry, has announced the addition of a new online training course, Reputation Management, to its robust catalog of online education for multifamily housing professionals.



“Online interactions with residents and prospective residents through social media, company websites, and consumer review sites are growing in usage and importance, and can make or break an apartment community’s reputation,” said Kara Rice, Chief Information Officer for Grace Hill, Inc. “We chose to partner with multifamily and reputation management experts, SatisFacts, on this course to ensure our clients receive the most thorough and effective training on the subject.”

“We are so excited to work again with Grace Hill,” stated Doug Miller, Founder and President of SatisFacts. “The course Jen, Lia and I have written pulls together lessons learned over the years working with thousands of properties.  The starting point is to first connect the dots between the resident experience, their satisfaction, how to leverage that online to boost one's online reputation. All the marketing in the world won't matter if the resident experience is not positive.  From there, practical and proven strategies are shared on how to manage one's reputation on a day-to-day basis.”

View the course preview: http://youtu.be/biKOpFv06qY

Reputation Management is a 90-minute online course designed to educate property management associates and multifamily marketing executives on how proactive planning, monitoring, and engagement with prospective and current residents can help you establish and maintain your online reputation. Now available online at gracehill.com this course is just one in a comprehensive course catalog offered by Grace Hill. All Grace Hill courses offer a variety of resources enhancing the learning experience including downloadable workbooks, interactive exercises and pre/post test quizzes to measure knowledge gain.

Visit gracehill.com or contact us to learn more.

About Grace Hill, Inc.:
Grace Hill, Inc. is a privately held company founded in November, 1998 and headquartered in Augusta, GA.  Grace Hill, Inc. is the multifamily industry’s leading provider of state-of-the-art online education, providing training alternatives that significantly reduce the overhead of educating employees and clients.  In addition to offering various course titles to the public via the Apartment Management Learning Center, Grace Hill’s in-house development team creates customized training solutions for individual clients, including property owners, managers and suppliers. The company also offers a custom-built, private-label Learning Management System, Vision.  For more information, call toll free (866) GRACEHILL (866-472-2344) or visit www.gracehill.com.

About SatisFacts:
SatisFacts, part of the Internet Brands family, is multifamily’s resident satisfaction, retention, and reputation management authority, providing resident feedback programs that permit clients to improve performance. Founded in 2000 by industry veteran Doug Miller, SatisFacts was created to build a bridge between what is possible (potential revenue if turnover is minimized, improved leasing if reputation is enhanced) and bankable results (increased NOI, increased asset values). SatisFacts can be contacted online at http://www.satisfacts.com, emailed at info@satisfacts.com or by calling 866.655.1490.