Frontline Performance Group to Present Next-Generation Platform for Revenue Optimization

ORLANDO, Fla. - Oct. 16, 2014 - PRLog -- Frontline Performance Group (FPG), the market leader in revenue optimization and customer service performance of the frontline, will unveil its real time reporting application PULSE™ at the upcoming Lodging Conference, taking place in Phoenix at the Arizona Biltmore from October 20-23, 2014.

With an impressive history delivering hundreds of millions in high-margin revenues for top clients, FPG’s next-generation software release is highly-anticipated for its unprecedented decision support and business intelligence tools relating to frontline revenue performance.

Padraig O’Connell, the Executive Director of IT, explained the initial force behind the software development, “After a year researching, we concluded that no existing software provided data-driven insights of frontline staff performance, the realm in which FPG is the world leader.” Padraig added, “We aggregated proprietary methodologies and performance algorithms developed over the last twenty years to incorporate into the software. The architecture leverages a modern, cloud-based approach allowing clients to easily access executive dashboards from a PC, tablet or smartphone.”

The dashboard will provide clients with a comprehensive view of all performance areas through graphical displays of real-time analytics. External data will also be available for managers to benchmark performance potential against industry standards and trends. By integrating standard metrics with newer competitive metrics, PULSE™ removes the noise from data to glean one transparent view for managers. Ultimately, PULSE™ transcends into predictive analytics applications for proactive decision-making that supports continuous revenue optimization.

FPG’s performance blueprint for the hotel industry is highly successful, proven with many clients such as Hilton Hotels, the Waldorf Astoria, as well as other prestigious brands. According to Frontline Performance Group’s President and CMO, Geoffrey Toffetti, “Our model delivers unprecedented ROI to our customers. We are honored to be speaking at the conference and excited to meet the many venerable attendees.”

In addition to the release of PULSE™, Toffetti will be presenting a session on Yield Management to Maximize Profits, a leading area of expertise for Frontline.


Frontline Performance Group is a global company, operating across 23 countries and 11 languages, with over 20 years’ experience helping transform companies through revenue optimization.

For immediate inquiries contact press relations at 800.930.1214 or visit http://www.frontlinepg.com.