Matrix IP-PBXs are now CTI enabled!

VADODARA, India - March 12, 2015 - PRLog -- To provide prompt customer responsiveness along with ease of use capabilities is a challenge for call center business. A Seamless Communication System is required to enable the business with prompt responsiveness, enhance customer satisfaction and handle customers efficiently.

Computer Telephony Integration Interface with Matrix ETERNITY IP-PBX systems allows control of telephone from the PC which includes answering calls or hanging up, transferring, forwarding, conferencing, or placing calls on hold. Third-party CTI software with TAPI2.2 support can be used as medium between CTI applications and IP-PBX.

Specifications

TAPI 2.2 Support

Live Monitoring

·         Called Number

·         CLI of Incoming Calls

·         Live Status of Extension

Call Controlling (for mapped extensions)

·         Dial/Answer Call

·         Call Hold

·         Call Retrieve

·         Call Transfer

·         Call Forward

·         Conference

Benefits

·         Enhance Customer Satisfaction

·         Increase Staff Productivity and Efficiency

·         Keep an eye on Agent’s Performance

·         Get Customer Information prior the Call Connection

·         Integration with third – party Call Center Applications:-

ü  Interactive Voice Response (IVR)

ü  Automatic Call Distributor (ACD)

ü  Dialers

ü  Voice Logger

ü  Database Integration

For More Details Visit:http://www.matrixtelesol.com/call-center.html