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Follow on Google News | ![]() Peggy Case receives 2014 Customer Service Award“Our buyers and sellers receive a questionnaire from our staff after each transaction is completed, asking them to rate the service that they received from their sales associate,” notes Mark Wolfe, president of RE/MAX DFW Associates. “Especially important is agent promptness, knowledge and courtesy throughout the transaction. The integrity of the agent is equally important. Although the national average response ratio is between ten and twenty percent, our firm continues to record a seventy percent plus ratio of returned questionnaires, almost always indicating strong satisfaction with the agent. As would be expected from Peggy due to her strong commitment to her clients and based on the returned questionnaires on her behalf, she gave exemplary service during the year.” “I was very honored with this tribute,” said Peggy. “This is one of the highest compliments an agent can receive from her clients. It is a great privilege to receive a satisfied response from a pleased customer. I strive to give the best service possible, and a lot of my business is from repeat clients and referrals. I will always treasure this recognition and will continue to endeavor to exceed my client’s expectations.” Peggy has lived in the DFW Metroplex most of her life and has watched the Metroplex develop and grow. She applies her extensive knowledge of the area to her client’s advantage when searching for the perfect home. Peggy and her husband, Dennis, reside in Dallas and have four grown children. She obtained her B.S. degree in Business Management from the University of Texas at Dallas. Prior to entering the real estate industry, a 20-year career in management at a local communications company taught her to work well with all types of personalities as well as providing her with organizational skills, techniques for balancing multi-projects as well as effective communication skills. She is a member of Christ United Methodist Church in Farmers Branch and takes time to give back to her community by being a volunteer for the “Sack Summer Hunger” program at Metrocrest Social Services. When time permits, she enjoys traveling, reading and watching the Dallas Cowboys. RE/MAX DFW Associates is in its 33rd year of operation and today is the largest RE/MAX franchise in Texas. The firm has seven offices: Coppell, Dallas, Flower Mound, Frisco, Las Colinas, Plano and Willow Bend. The firm’s over 340 agents are projected to close $1.75 billion in 2015. RE/MAX DFW Associates is part of the world-wide RE/MAX network in 97 countries and over 100,000 agents. For more information, visit the firm’s website, www.YourHomeTownPro.com, its Facebook page, facebook.com/ Peggy Case may be contacted at the Plano office of RE/MAX DFW Associates at 972.801.2459 or via email at peggycase@remax.net. She can assist with any home listed in the North Texas Regional MLS System, as well as the firm’s 1,000 or more active listings, which can be viewed at www.rmdfw.com. End
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