ARIA UCS (Unified Communication System): Call Center Solution

NEW DELHI - Aug. 8, 2016 - PRLog -- ARIA Telecom launched predictive dialer that is based on latest technology, to help call centers in verifying average time in use to get live answer and average length of every talk.  ARIA UCS TM is state to the art of Unified Communication System, suitasble for domestic as well as international call centers. A comprehensive predictive dialer software to make dialer capable in recording, reporting, quality monitoring, lead management and multiple campaign that are designed to enhance call center productivity by making automatic dialing procedure.

Advance features of ARIA UCS

ACD:

An Automatic Call Distributor (ACD) is a telephone facility that manages incoming calls and handles them based on the number called and an associated database of handling instructions. ARIA UCS provides multiple ACD (Automatic Call Distribution) for holding large volume of inbound and outbound calls.

CRM:

CRM (customer relationship management) is all aspects of interactions that a company has with its customers, whether it is sales or service-related. Aria UCS has about 45 open field to be configured as per information of customer.

Trunk Line Connectivity:

Trunking is a method for a system to provide network access to many clients by sharing a set of lines or frequencies instead of providing them individually.

GSM/CDMA Gateway, ISDN PRI Line, SIP trunk, FXO, H.323 and various industry based possible trunk line connectivity are offered by ARIA UCS dialer.

Dialing modes:

Different dialing modes including predictive, progressive and preview dialing modea are easily defined by ARIA UCS.

Monitoring:

Different person can be authorized to monitor different campaign using ARIA UCS dialer. You can create and edit the role as per your requirement.

MIS Reporting:

ARIA CCS provides various reports to monitor performnce:

• Call Report
• Agent login and logout report
• Call summary report
• Agent report
• Call details report
• Agent performance report
• Call back report

For more informations please visit: www.predictivedialerindia.co.in

www.ariatelecom.net

Email: cheena.s@ariasolutions.net