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Follow on Google News | Leumi Strengthens Digital Services Leadership with CallVU's Visual-IVR, Agent-Customer CollaborationCallVU's Advanced Digital Engagement Hub Enables Leumi to Offer a Wide Range of Self-Service Channels, Key To Maintaining Its Leadership in Digital Banking
By: CallVU CallVU's platform serves Bank Leumi's digital vision. Using CallVU's advanced feature set, the bank is able to divert more activity into digital channels, shorten the duration of service calls and significantly increase first-call resolution – while streamlining back-office operations. "As a leader in digital banking, it's important for Leumi to partner with companies that share our vision about digital transformation," "We're honored to have been selected by a forward thinking financial leader like Bank Leumi," said Ori Faran, Founder and CEO of CallVU. "Many in the banking and financial services industries have invested in digital assets, but until now these assets were underutilized. At CallVU, we help organizations maximize their digital potential, while empowering them with a host of advanced services, such as intuitive visual menus for callers, co-browsing, co-signing documents, video chats, automated service-bots, and more." CallVU's platform expands self-service with mobile digital engagement based on visual IVR, collaboration and service BOTs. Once a service call is made, CallVU diverts it to digital self-service so customers can quickly and easily resolve issues without waiting on the phone for an agent. Organizations can maximize the efficiency of digital assets, such as existing mobile and website apps, and serve them to callers during the live call. This opens new revenue streams, achieves more digital usage, reduces costs, and enhances both customer experience and the organization's digital brand. CallVU on the Road Come see more than ten demos of CallVU (http://www.callvu.com/ About Bank Leumi Bank Leumi, established in 1902, is one of the leading financial corporations in Israel, providing comprehensive banking services and commanding an approximate 30% domestic market share. Leumi operates branches throughout Israel, in addition to a presence in key financial centers across the globe, including London, New York, Palo Alto and Shanghai. In 2016, Leumi reported a net profit of NIS 2.8 billion ($728 million) with total assets under management reaching NIS 1,259 billion ($327 billion). Leumi is leading the way for innovation in Israeli Banking. Today, 'Leumi Digital' spearheads the digital banking field in Israel, with a wide range of innovative online banking services based on cutting-edge technologies. For more information, visit https://english.leumi.co.il. About CallVU CallVU offers an innovative Mobile Digital Engagement Platform blending rich digital and interactive media with the voice channel. CallVU drives simple interactions to self-service and enhances meaningful interactions to a branch like experience. The company addresses the business need of diverting customers to digital self-service, resulting in reduced call volumes, higher utilization of existing digital assets, and greater customer experience. CallVU's platform comprises enhanced Visual IVR, Collaboration, and Service BOTs. The company was named a Gartner Cool Vendor in Customer Service CRM in 2016. To learn more, visit www.callvu.com. End
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