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Follow on Google News | Gartner Recognizes Virtusa in its 2017 Magic Quadrant for CRM and Customer Experience ImplementationBy: Virtusa According to Gartner, "The CX and CRM implementation service market continues to grow in line with the growth in spending on CRM and customer-facing technology. By 2020, the CRM application software market will overtake the data management market, thus becoming the largest of all software markets." Gartner adds, "Those providers that traditionally targeted and served IT leaders have had to evolve toward selling directly to and supporting the sales, marketing and customer service leaders. Service providers have changed radically in the last decade as they have added digital design skills to the mix, and they will continue to make many acquisitions over the next decade in this area." Virtusa's Digital Group leverages proven platforms and solutions, strong industry experience, jump-start kits and partnerships with some of the leading technology vendors to help enterprises implement CRM and Customer Experience solutions to deliver differentiated experiences to their customers, expand their addressable market and transform their businesses. The company takes a consulting-led approach in helping clients use CRM/CX solutions to create marketplace differentiation. Virtusa's Enterprise Digital Maturity Framework, a diagnostic and maturity model playbook, encompasses Business Innovation, Operational Excellence and Customer Experience. It evaluates "readiness" and identifies the "roadmap" for an enterprise's digital transformation. This Framework has helped many global enterprises in their digital transformation journey. "We're helping our clients and partners deliver the differentiated customer experiences that are critical for success in today's marketplace," To access the Gartner report, Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide, please visit http://ww2.virtusa.com/ To learn more about Virtusa's CRM and Customer Experience Implementation Services, please visit http://www.virtusadigital.com/ Gartner Disclaimer Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a purpose. For more information and to access the report (subscription required): https://www.gartner.com/ About Virtusa Corporation Virtusa provides end-to-end digital transformation and information technology outsourcing services to Global 2000 companies. Using a combination of digital engineering services to create distinctive digital storefronts, and a unique platforming methodology to rationalize application infrastructure, Virtusa helps clients successfully execute end-to-end digital business transformation initiatives. Virtusa accelerates business outcomes for its clients by providing cost-effective solutions through a global delivery model, using advanced methods such as Agile DevOps and gamified CICD, and applying disruptive innovation through its labs and Digital Innovation Center. As a result, its clients are simultaneously able to drive business growth through digital-first customer experiences, while consolidating and modernizing their application infrastructure to support digital business transformation. Founded in 1996 and headquartered in Massachusetts, Virtusa has operations in North America, Europe and Asia. © 2018 Virtusa Corporation. All rights reserved End
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