OneLink Buys Avianca's Shares on Getcom

MEDELLÍN, Colombia - Feb. 11, 2019 - PRLog -- After 5 years of a successful alliance between OneLink and Avianca, Avianca made the decision to focus on the core of its business and put its shares up for sale in several of the subsidiary companies that provide services to the airline including Getcom, one of the companies that manages the contact center. Getcom grew with Avianca managing more than 60 lines of business; it has been a pride to accompany the airline on this trip. In addition to this transaction and due to the excellent results, the service contract is renewed for 10 more years.

As OneLink, we are honored to continue serving Avianca and its customers. We will continue with the same enthusiasm and dedication that characterizes us to provide a quality service in every interaction. Thanks to this transaction and the support received from our clients, OneLink is consolidated in the region as a benchmark in the contact center industry.

Today we begin to write a new chapter in our history, and we are committed to boosting the industry's development with companies such as Avianca, and thus contribute to the generation of quality employment in the countries that we operate.


About OneLink

OneLink is a corporation founded by a group of entrepreneurs with a proven track record of more than 20 years of experience in the call center and BPO industries.  Our expertise not only focuses on KPI attainment but more importantly, the added value we provide to our clients through strategic initiatives and innovation. We believe that an exceptional customer experience starts by creating a culture of service to our agents.


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