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Follow on Google News | Muller Law Firm Helps Business Resolve Customer DisputesThe approach of asking, then listening to a customer's complaint can help you resolve it quicker.
By: Muller, Muller, Richmond, & Harms, P.C. How can you resolve such disputes quickly? When a customer has a complaint, sometimes the best way to get the information you need is to ask a simple question: "What seems to be the problem?" You then must listen carefully and analytically to your customer's response. If the customer's answer is too vague or general to deal with effectively, ask follow-up questions that require specifics. Consider the following examples of common customer objections and ways to respond to them: The customer says: "The salesperson messed up the order." You need to inquire:
The customer says: "I didn't get what I ordered." You need to inquire:
Your goal is to get specifics, because the details you get from your customer help you resolve the dispute more quickly. Continue to listen to the customer's answers and make notes as you listen. Those notes will prove invaluable as the dispute resolution process evolves. Is your customer refusing to pay even after multiple requests? You may need collection services in Michigan (https://www.mullerfirm.com/ Contact Muller, Muller, Richmond, & Harms, P.C. today! About Muller Firm: Located in Birmingham, Michigan, Muller Firm P.C. is a family practice handling debt collection in Michigan for in-state, out of state, and international judgments against debtors. Their debt collection experts fight for creditor's rights no matter how big or small the amount of debt. Call today for help with your collections! End
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