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Follow on Google News | Construct a Conversational AI RoadMap to Proactively Drive Revenue GrowthBy: Group Futurista Recommended Roadmap for Contact Centre Leaders Uniphore discussed the importance of real-time agent prompts, promise management and customer signals in order to set the value centre up for success. In addition, they looked at how enterprises need to monitor and measure contact centre success without forgetting how to optimise for optimal results. To conclude, they took a dive into what a recommended roadmap for contact centre leaders should look like. About Uniphore Uniphore's vision is to be the defining conversational AI and automation platform to realize the value of every enterprise conversation. Their 'Conversational Automation Platform' is capable of delivering the most sophisticated, accurate, personalized, and automated customer experiences. They have the smartest conversational AI : patented, enterprise-grade SaaS, Robotic Process Automation (RPA), intelligent decision support, self-service guidance, and voiceprint biometrics. You can register for the event to access the on-demand webinar recording (https://us02web.zoom.us/ End
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