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Follow on Google News | ![]() 2023 Trends in CX, Fintech, and AI -- Expert Quotes AvailableMedia Advisory: Insights and analysis available for trend stories about banking & financial services, marketing, and technology .
By: Beyond the Arc 2023 TRENDS CITED BY BEYOND THE ARC CX and Financial Wellness
"Rising interest rates, and the subsequent fallout, are going to batter consumers. FIs will need to do more to help protect their customers' financial health." -Steven Ramirez, CEO "In a tough economy, both consumers and businesses grow edgy about cashflow. Real-time payments offer new control to pay bills at the last minute, and enable struggling businesses to get paid faster. Integrating services like RTP® and FedNowSM will quickly become essential to any FI's CX strategy." -Gavin James, CX strategist Payments
Many credit unions (CUs) face the challenge of an aging member base and difficulty attracting younger generations. "Credit unions have appealing qualities for Gen-Z (membership- AI and Machine Learning
The recent hype has been about using AI to generate text, but AI can also process a picture and automatically recognize problems. "Images can include products and objects, but also problems. AI image processing will increasingly learn to capture the relevant details from visuals to solve issues and answer requests." – Bruce Johnson, Data Scientist When: Material available for immediate use on Tuesday, January 3, 2023. Can be used through January 31, 2023 Who: Steven Ramirez, CEO of Beyond the Arc Ramirez is a popular fintech strategist and speaker. He focuses on the technology and trends affecting customer experience and his insights have appeared in Bloomberg, American Banker, Financial Brand, Finovate TV, and other industry events and publications. Ramirez is available for interview via phone or questions can be emailed. URL: Direct URL to quotes and full analysis: http://bit.ly/ Keywords: banking, financial services, customer experience, digital marketing, fintech, financial technology, financial wellness, FedNow, super-apps, BNPL, credit unions, machine learning, AI, natural language processing (NLP) About Beyond the Arc Beyond the Arc (https://beyondthearc.com/ End
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