TOPdesk Named Market Leader for Third Consecutive Year

MELBOURNE, Australia - April 20, 2023 - PRLog -- TOPdesk, a provider of excellent service management solutions for organisations looking to evolve their IT systems has for third consecutive year been named a market leader by Research In Action, a global IT services and automation research firm.

Punching well above its weight, customers rated TOPdesk as among the best of all software solution providers for both customer satisfaction and price versus value in Research In Action's survey.

TOPdesk has a single cloud-based ITSM / ESM platform that integrates and simplifies an organisation's entire support needs for its internal and external customers. It is a solution that can be integrated across IT, HR, finance and facilities.

"The software has all the necessary capabilities, functionalities, and innovations to enable enterprises to automate and optimise workflows," Eveline Oehrlich, research director at Research In Action said in the report."

"It allows service teams to quickly and easily implement customer experience workflows in sectors such as healthcare, manufacturing, B2B, and the not-for-profit."

Put simply TOPdesk delivers:

• An accessible and easy to use solution
• Exceptional value that delivers fast return on investment
• Prioritises data security using localised data centres
• A quality solution at a competitive price

"For organisations that want to grow into ESM, TOPdesk's attractive pricing models, its capabilities to service, and support its customers are well known and touted in the ESM market globally already."

"TOPdesk's solution and ability to work side by side with its customers has accelerated and allowed its customers to embrace enterprise service management from initial efforts in IT service management," said Eveline Oehrlich.

Robert van der Gulik, Managing Director, TOPdesk Australia, stated, "For almost 30 years it has been our goal and commitment to improve service management processes by providing a high quality and user-friendly service management solution for organisations of all sizes.

"It's a thrill to have our founding principles validated by Research In Action for a third consecutive year. TOPdesk's ambition lies not only in its solution but importantly in its people who are committed to collaboration, exceptional customer service and support throughout the partnership," added van der Gulik.

To gain further insights about TOPdesk's Enterprise Service Management market capabilities, please visit www.topdesk.com/en/enterprise-service-management-software

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