Olga's Kitchen partners with VOICEplug AI to roll out Voice AI ordering for their customers

DETROIT - July 1, 2023 - PRLog -- Detroit, MI - Olga's Kitchen, a popular restaurant chain known for its signature Olga Bread and Mediterranean-inspired dishes, has partnered with VOICEplug AI, a leading provider of Voice-AI solutions, to enhance its customer experience through AI enabled ordering. The partnership has helped Olga's Kitchen improve efficiency, allowing employees in the restaurant to focus on bringing an elevated level of guest service.

Olga's Kitchen has a loyal customer base that is used to ordering food from their nearest Olga's Kitchen several times a month. Many customers of Olga's Kitchen prefer to place an order over the phone and some do that while already in route to the restaurant. It was important for the Olga's Kitchen team to have calls answered promptly, orders taken accurately and pushed to the POS and kitchen for immediate processing. With VOICEplug's AI solution, every call is picked up on the first ring, customers are uniquely identified using their voice signature and conversations are personalized to the customer's profile to ensure a pleasant customer experience. Orders are captured accurately even when there is background noise like the radio in the car or kids screaming. The AI system is fully conversational, allowing customers to interact naturally without having to follow a defined script.

VOICEplug's AI technology has enabled Olga's Kitchen to achieve an order to call conversion rate of more than 95% on average. "We are thrilled to partner with VOICEplug AI to streamline our operations and provide our customers with an enhanced and personalized ordering experience," said Ryan Jones, Vice President of Operations for Olga's Kitchen. "The implementation of Voice-AI technology has helped us improve efficiency, while also enabling us to offer our customers more convenient and efficient ways to place orders."

VOICEplug's approach is to build AI for restaurant brands using real audio conversations between the customers and the restaurant brand. This allows the AI to deliver highly accurate output and adopt to the customer's style of conversing with the brand rather than the customers having to adopt to the AI. "Customers love the experience with VOICEplug's AI because they can interact with it using natural voice conversations, just like they would speak to a live person. Unlike other technologies where the consumer is required to learn, here the AI has done the hard work of learning the customer's ordering style making it super easy for them to adopt," said Jay Ruparel, Co-Founder & CEO of VOICEplug AI.

With the implementation of VOICEplug's AI solution, Olga's Kitchen customers can now interact with the restaurant in a more natural and seamless way, and the restaurants have been able to streamline their operations to offer a more personalized and convenient service to their customers.

For more info, visit:  www.olgas.com and www.voiceplug.ai