VSA Expands Inbound Customer Service Offerings

HADDON TOWNSHIP, N.J. - July 28, 2023 - PRLog -- VSA Prospecting has broadened its ability to provide inbound customer service and helpdesk support, now offering a powerful omni-channel Contact Center Solution for clients in need of that type of assistance.

Since expanding its inbound services last year, VSA has continued to look for ways to create a smoother customer experience on behalf of its clients. The new offering helps accomplish that goal, regardless of the size of the program.

"We've always provided inbound call center services alongside our primarily outbound lead generation and appointment-setting work, but about a year ago we made the strategic decision to make inbound one of our core focuses," says VSA Founder and CEO Valerie Schlitt. "With our recent investment in these new capabilities, we continue to have that focus. It's all about enhancing our inbound services to best support our clients and their customers."

With its new offerings, VSA can now deliver:

• Sophisticated Interactive Voice Response (IVR) capabilities
• Real-time chat, email correspondence, and chatbot functionality to enhance customer engagement
• Messages on hold, customer surveys, and effective call distribution strategies for an improved caller experience
• The ability to distinguish calls by severity and provide for escalation of higher-priority calls, ensuring prompt resolution
• Enhanced reporting, including tracking of system uptime/downtime, enabling better insights and decision-making

With both dedicated and shared agent options and the ability to provide coverage 24/7, during regular business hours, or on customized schedules, VSA has always been able to accommodate inbound programs of any size. The new omnichannel abilities expand that flexibility.

At the same time, VSA continues to look for new and innovative ways to help its outbound clients meet and surpass their lead generation goals.

"Our upgrades to our inbound services underscore our commitment to serve our inbound clients through all communication channels, while of course continuing to provide the best possible service for our outbound clients," Ms. Schlitt says. "Having the capabilities to provide both inbound and outbound for any client who needs either service or both is a tremendous growth opportunity for the company."

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For more information about VSA, Inc.

www.vsaprospecting.com

About VSA, Inc.

VSA is a premier telesales and customer service firm founded in 2001 that supports companies with outsourced B2B lead generation and inbound customer service programs. Becoming an extension of its clients' sales, marketing, and customer service teams, VSA helps achieve sales growth targets and service goals with high-end, complex products and services and multi-step prospecting approaches, regardless of the industry. The company has over 200 employees in offices in New Jersey and Philadelphia, counts several Fortune 500 firms as clients, and partners with some of the country's leading B2B marketing agencies.